[Resolved] Toshiba Refrigerator — Manufacturing defect

Santanu Chakrabarty

from Mumbai, Maharashtra

Address:

Bhopal, Madhya Pradesh

Customer Name - Mr. S. Chakrabarty Model GRM - 62UDA - Toshiba Refrigerator.S.No. - 327 DOP - 15.06.09‏

Dear Mr. Govindan - Service Head - Toshiba

Pls. be informed that I have a complaint in my TOSHIBA REFERIGERATOR, which was escalated to you by your authorised service centre in Bhopal (Madhya Pradesh); Mr. Ajay Arora.

Some marks have developed in Freezer door just within 3-4 months after purchase of above Refrigerator . Earlier I was under impression that these marks have developed due to handling, but after throughly analysing the problem & after having it discussed in details with the service centre, it is revealed that marks developed by its own just in normal usage & not because of any mishandling.

As these marks are giving very ugly look & after purchasing such as reputed bland, TOSHIBA known for its quality, I am very disturbed because of this.

Kindly advise further action in this regards. An immediate action in this regards will be appreciated.

Santanu Chakrabarty

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Aug 13, 2020

Complaint marked as Resolved

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Comments

inayatdurrani

I fully agree with these comments and add few more that we bought toshiba refrigerator GU model a glass model in 2011 and within 2 months its shelves got broken at their own and no cooling with in 2 months and no body in Pakistan traced the problem even yet no one in Toshiba company came seriously and traced any problem in that problematic refrigerator. Then winter season came and refrigerator starts working and now again in Feb 2012 that gone out of order and everything spoiled inside it and I complained to their head office in Japan but no one paid any attention to my request. I request in the world that if any one knnows the Toshiba Refrigerator completely then I will pay them and get this out of my home or repair and also request the main head company not to manufacture Toshiba Refrigerator as you donot know the manufacutring clearly.
Inayat Durrani
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