[Resolved]  Toshiba Refrigerator — Toshiba & Sales India Ahmedabad

Address:

Kutch, Gujarat

Hi,

07/10/2011

We bought a Toshiba 650 Ltrs Regrigerator from Sales India Ahmedabad Ashram Road Branch. As we wanted to get the same delivered in Gandhidham, we clearly mentioned that after sales service should not be a problem. At the time of sale sales India Ashram road promised us that there would not be any issue in the same. Now we are facing a problem in our refrigerator so we contacted sales India Ahmedabad office. to our shock and surprise they came back to us saying that as the company (thoshiba) does not have any center of service in Kutch they cant get it repaired and we should hire a private freidge repairer. On our insisting on their sending their own person they backed out sayin that they cant do anything in this except guiding the private technician (hired by us in gandhidham) on phone and supplying parts as informed by us. It was most rude and shockin to us as they are clearing backingout of their service commitment sighting reason of Toshiba. They just passed us onto toshiba for further discussion and Toshiba also maintained the same stand... worst they asked us to register a complain on their toll free no. which they claimed will be replied in 24 hours , its 3rd day today and there is no response from any one.

this is really shameful for the dealer as we dont know thoshiba and we didnt buy direclty from toshiba.. if they knw service cant be given after sales they should refrain from selling product in that area rather than fooling customers with false promises of after sales service and alter on escaping from it. even worst no one from sales india also has called up or bothered to inquire whether whats te response frm toshiba.

Very Pathetic on Sales India and Toshiba's Part.