[Resolved]  Trackon Courier, Bhilai — Non delivery of product

Address:

Durg, Chhattisgarh

Dear Sir,

This is to mention a complain that the officials of the agency of Trackon Courier in Bhilai are really making blunder out there. The case is as; We had to received an urgent delivery of motor products been sent to us by our head office situated in Mumbai so as to supply the same to our client on specified time. But the men in the mentioned service centre, inspite had received the material on 5th of August 2010, not delivered the same til today, i.e., 17th August, 2010. Rather than that, we also inquired many time through telephone, whether any of our materials is there with you, their response was the straight no on our face. After twelve days, after inquiring, they say that the material is kept there in their office since 5th of this month. Isn't this a blunder; a irresponsible act in providing customer service? We have to beer big loss regarding our clients because of this blunder been done by your officials.
This act should be considered seriously.
Please take necessary action, if possible, so as such mistakes should not be repeated.


Rakesh Suvarna
(Sales Coordinator, Bhilai Office)
Chembond Ashland Water Technologies Ltd.
Ph:(O[protected]; (Mo)-[protected]