POCT Services is a medical based distributing firm placed at Lucknow, Uttar Pradesh, India.
We are a distribution company for Medical devices & Diagnostic care reagents and we have to dispatch perishable products to various customers in Uttar Pradesh. Dealing in Medical products, specific care related to temperature etc, is required during the delivery period. We had dispatched emergency life saving cartridges (50pcs.) through TRACKON COURIERS to Tarun Children Hospital, Pilibhit on 3rd March 2010, docket No.[protected]. These cartridges are stored at temperature 2º C to 8º C. We had packed the same in proper cool packs such that the cartridges would not be damaged during delivery period, to reach within max. 24 - 48 hrs. The material has not been reached till date i.e. 20th March 2010. The Doctor at the said hospital is disturbed for supply not reaching and our material which requires storing at refrigeration temp., will be damaged in such conditions. The cartridges packed had a value of Rs. 20,000. We have suffered this great loss and feel really disturbed about the whole process. This issue had left a very bad impression and we doubt your working capabilities.
We request you to justify your irresponsible procedure & inform us about the compensation procedure.
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