[Resolved]  Trackon Couriers — Track no.[protected] Delivery Person did not call on the mentioned mobile number and sent back the parcel

Address:

Gurgaon, Haryana

Dear Sir/ Madam ,

I have booked one courier through Trackon Couriers from Bijnor To Gurgaon TATA Consultancy office ( Phase 4) . The delivery person did not call on mentioned cell number for delivery and he had sent back the parcel with status " PARTY REFUESED " . As destination Address is a office address and security asked the delivery person to call also but he did not call to save his 1 precious call and time . When i contacted to the person who booked the courier he told me that it is not their responsibility to call the person for delivery . Person needs to be present at destination address and response was very rude . He has given the same thing in written also that We did not call the person for delivery .

The document was very urgent and it caused me a great loss because of non delivery . Company is putting all the blame on me for non acceptance , as they are saying it is not their responsibility to call for delivery .

Please help me on this issue even i know its a matter of courier only but these small things can create big difference .

Thanks
Akash Agrawal
[protected]