[Resolved] Trackon Couriers — Misplacement of parcel | |||
Dear Sir/Madam, We have ordered some electronics component from Nex Robotics,Bombay in the month of April,2010.It was of worth Rs5500/- . The parcel was couriered by them from Trackon Courier. It has to be delivered at Kameng Hostel,IIT Guwahati.The docket number is[protected]. But after more than 3 months the same has not been received either at the kameng hostel or at the acedemic section of IIT Guwahati. According to the courier services it was delivered on 13th May,2010. When asked for the receipt of the delivery they are refusing to give it.As a consumer we have the rights to check the receipt in case of discrepancy,to check whether the particular has been delivered at the right location or not. We have complaint against the Trackon Courier services and want immediate relevant action against it.Because of this mistake we had to order the components again and have suffered financial loses. The staff at local office at Guwahati are behaving rudely and have refused to help us in this matter Thanking You. Regards, Tushar Srivastava, [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4559 3500 [Delhi]
+91 22 2851 0061 [Mumbai]
A,-64, Naraina Ind. Area, Phase-I, Naraina, New Delhi, Delhi, India - 110028
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My document (POD[protected] was dispatched from Max New York Life Insurance Co. Ltd., Gurgaon on the 1st. of November 2010.
After a patient wait of over a week I made a call to the Trackon Office, Guwahati on the 9th. of November 2010. I spoke to a lady who was very vague and appeared totally clueless about the document despite being given the POD Number. My call was transfered to another lady who put me on hold till the call got disconnected.
I made several calls with the same result and finally I was told that my document had been delivered on the 8th. of November 2010. However the lady could not tell me who had recieved the document.
I made necessary inquiry at the security desk of my apartment but was told that no such document had been recieved.
When I called back to say that no such document had been delivered to my address, one of the ladies told me that the document had been taken for delivery and I should be receiving it in sometime. She gave me the contact no of the delivery man.
However when I called I was told that he does not cover my area and gave me another contact no. This gentleman who gave his name as Pradip Kalita asked me to sms him the POD no and address details and told me he would get back to me, but did not.
I called again today morning and he again told me that he would get back to me as soon as possible.
After waiting all day I called him at 4pm and he told me that the document had been delivered to someone in the Ulubari area.
Since the Max New York Life Insurance office is in Ulubari, I called the office and got to know that the delivery man had delivered the document in the office saying he did not want to take the trouble of coming to my residence to deliver it.
My question is why was the document not delivered to the mailing address???
I am not an employee of Max new York Life Insurance Co.Ltd. so I do not go to the office. Why should I take the trouble of going to going to pick up the document?
Please take this as a serious complaint and kindly instill some professionalism into your employees.
Dr. Monideepa Das
201 Sagar Apartment
Manik Nagar
Zoo Road
Guwahati 781005
[protected]
POD No.[protected]