[Resolved]  Trackon Couriers — Package not delivered

Address:

Bangalore, Karnataka

Hi Team,

Trackon guys are unable to track my package and after countless attempts, they are sending an e-mail asking to provide the status instead of asking someone who will be able to track the package. This package was sent from Rajpura (Punjab) in the last week of May with priority shipping and it’s been more than 17-18 days, and the package is not yet delivered to me. When I called them up, they hung up on me and when I wrote an e-mail to them asking for the status, they asked me the ‘To Address’ n number of times. I don’t have all the time in the world to chase these guys. Please do the needful.

As per them, the package is delivered with company’s stamp in Thane and I stay in Bangalore, not Thane. Still these are not ready to understand.

Regards,
Gagan Banga


all e-mails with them : Hi Team,

Trackon guys are unable to track my package and after countless attempts, they are sending an e-mail asking to provide the status instead of asking someone who will be able to track the package. This package was sent from Rajpura (Punjab) in the last week of May with priority shipping and it’s been more than 17-18 days, and the package is not yet delivered to me. When I called them up, they hung up on me and when I wrote an e-mail to them asking for the status, they asked me the ‘To Address’ n number of times. I don’t have all the time in the world to chase these guys. Please do the needful.

As per them, the package is delivered with company’s stamp in Thane and I stay in Bangalore, not Thane. Still these are not ready to understand.

Regards,
Gagan Banga



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Saturday, June 09, 2012 4:47 AM
To: Banga, Gagan
Subject: Re: Urgent!!!!!!

Dear Sir,

Kindly look in to the matter & provide to the status of given consignment.
ASAP


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@trackoncourier.com
Sent: Friday, 8 June 2012 6:31 PM
Subject: RE: Urgent!!!!!!

Dear team,

Once again, the to address is in Bangalore : Tropical Dwellings, Flat Number 204, 1st Main, Basava Nagar, Veerbhadra Nagar, Bangalore, 560037
And it was sent from Rajpura on 26th May


How many times do I need to send these details. I am sure you guys have lost my package.

Regards,

Gagan Banga
Executive Escalations Intake
Dell | Commercial Escalations Operations
How am I doing? Email my manager at [protected]@Dell.com
 Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Friday, June 08, 2012 3:06 AM
To: Banga, Gagan
Subject: Re: Urgent!!!!!!

Dear Sir/ Ma’am,

Greetings from TRACKON COURIERS NEW DELHI!!!

With reference to your e- mail, kindly mention the full “TO ADDRESS” along with the date you booked your parcel. We will revert back to you shortly after having the above mentioned details.


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@trackoncourier.com; [protected]@TRACKONCOURIER.COM
Sent: Thursday, 7 June 2012 6:16 PM
Subject: RE: Urgent!!!!!!

Hi Team,

It says delivered in Thane and I stay in Bangalore. I have not received the package that’s why I wrote to you. Please track this and send it to me ASAP.

Regards,

Gagan Banga
Executive Escalations Intake
Dell | Commercial Escalations Operations
How am I doing? Email my manager at [protected]@Dell.com
 Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Thursday, June 07, 2012 1:50 AM
To: Banga, Gagan; [protected]@TRACKONCOURIER.COM
Subject: Re: Urgent!!!!!!

Dear Sir,

Your Consignment has been delivered on 01 June, 2012 with Company Stamp. You can check the status online on our website: www.trackoncourier.com.
Its snapshot of current status is as below :--

Status of AWB No[protected] DELIVERED 01 Jun 2012 with COMPANY STAMP
Details
FROM TO MAN. No. DATE TIME
DELHI AIRPORT BANGALORE [protected] 27/05/2012 12:44
THANE 0 01/06/2012 20:17


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@TRACKONCOURIER.COM
Cc: [protected]@TRACKONCOURIER.COM
Sent: Wednesday, 6 June 2012 1:36 AM
Subject: RE: Urgent!!!!!!

Hi Team,

Now it says delivered on 1st June. Is there anyone who can update the status with me. I have not received this package.



From: Banga, Gagan
Sent: Tuesday, June 05, 2012 10:36 AM
To: '[protected]@TRACKONCOURIER.COM'
Cc: '[protected]@TRACKONCOURIER.COM'
Subject: RE: Urgent!!!!!!

Hi Team,

Any update on the same?



From: Banga, Gagan
Sent: Monday, June 04, 2012 9:35 AM
To: '[protected]@TRACKONCOURIER.COM'
Cc: '[protected]@TRACKONCOURIER.COM'
Subject: Urgent!!!!!!
Importance: High

Hi Team,

Is there anyone who can help me tracking this package. I called your toll free number and I was just being transferred from here and there and no one could track the package for me. Its been more than 7 days and you could not deliver the package to my place. If you are unable to handle it, just escalate it. May be someone in your management will be interested to track the package and send it to me. The package was sent under my husband’s name : Vineet Banga and it was sent from Rajpura (Punjab) It should not take that much time to deliver a package.




Regards,
Gagan Banga
Bangalore.