[Resolved] Trackon Couriers Pvt. Ltd. — Broken Perfume Bottle delivery
I sent a Perfume bottle from Mumbai to Pune by Trackon Couriers from their Borivli branch. My docket Number is 85713883 and I was asked to declare the contents on the form provided by the courier guy. I filled it mentioning that it contains a Perfume bottle and color Sketch Pens. The parcel got delivered on 3rd day which was suppose to be done on the following day in a broken condition. Bottle was completely crushed. I called up their customer care and spoke with Varsha. She said that if it was declared in advance, the person who took the order should return your money. I called up the Trackon office in Borivli and spoke with Mr. Rai and Mr. Jha, both of them were rude and did not bother to my complaint. When I asked for the incharge person Mr. Ghanshyam Choudhary, I was given the answer that he is out of town for 10 days and I should never expect any returns from them
I appeal to all the readers not to use Trackon Couriers anytime as they look to be very arrogent and irresponsible people who are not interested in serving people. They forget that they are in service industry and in this industry communication and politeness can help them to grow their business.
Thanks & Regards
Complaint marked as Resolved Aug 13, 2020