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[Resolved]  Travelport Holidays. Pvt. Ltd. — Cheated me

Hi,

I got a travelport voucher for 2 night 3 days holiday as a gift with gitanjali jewellery.

When I tried to book the vacations, I came to know that I have to pay Rs. 798 for handling charges.(why is it so).

Secondly when I send them the DD in favour of Travelport holidays pvt, ltd., they said me to change it to Travelport holidays india pvt. ltd., then I sent them again.

then they told me that we dont have any vacancy in sikkim for nov in any of the hotels mentioned in the voucher.

But when I went to that hotel directly, I got the room and also the hotel was having only 2 room occupied at that time (myself and one more family).

I want to know why you people are ruining people money without any reason.
( I almost spent 60 rupees for two times courier and also two times of cancellation of DD i.e. 200 rupees).

Earlier I was thinking to get the whole trip planned by travelport for sikkim, but after the experience I have got, I went there directly.

I think, its a very big fraud that company is doing with people of india.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

Comments

Dear Mr Singla

Please note the following in connection with your post .

1.This is a special promotion voucher that comes with the conditions which are pre decided with the company that runs the offer

a.Handling and utility charges is one of the mandatories as mentioned in the voucher

b.You are required to give 3 date and destination options and 21 days notice ( In your case there were no destination options ).This we take as these are special offers and not all rooms are available under this offer

c.The cheque name is a technical issue .We regret if we communicated it wrongly .
but it would require us to have the right name on the cheque to encash it .

If for any reason you have not utilised the voucher and paid us utility charges we will be more than happy to help you use the same and ensure that your next experience with us is much better .

Regret the inconvinience


Vijay Kumar
Director - Operations

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    Travelport Holidays Phone
    +91 22 2674 8000
    Travelport Holidays Address
    316 Woodrow Bldg Veera Desai Road, Andheri West, Mumbai, Maharashtra, India - 400053
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