Hello everyone who is reading this mail
I am Gopal Dwivedi and my Mobile number is [protected] and i am a Blackberry user.
at the time of buying the handset
the Mobile Store offer me this handset along with a 1 year movie card.
he promised me that this card will help me to see 12 movies with my wife , one each month.
To my complete dissatisfaction and surprise, i got the first month ticket on one request and then
things become worst.
second month, May-2010 i request for the movie tickets for "Kites" and twice the request become faliure due to
some stupid server reason from your side, I am a
person who get only one holiday in a week and i waited for the whole day for the confirmation
for the Kites movie and at every one hour i called and some one from your end promise me, 'Sir u will get tickets" but nothing happen and my whole
day gone waste and mood too.
Third month , June-2010 i request the executive "Pratibha nachare" that please give me the tickets of "Rajneeti", and at the same time i clearly mention that i didn't get any ticket for May so please issue 4 tickets, I plan for a good day with my "Mother, Aunt and wife" to show them "Rajneeti"
To my surprise I got tickets of the "Lowest first row corner of the cinema hall" , where no one wish to see movie and even you can not see the movie properly, for me it was so Shameful situation in front of my family members that i even can not face them. I immediately went to ticket window and he simply denied to do anything on this even he has Many blank seats in the hall.
I pay money from my pocket and purchase 4 tickets and then missed 15 minuted movie and then some how balance situation.
I wrote 3 mails after next day and till date no one reply me back.
Today i call pratibha nachare and ask for the number of senior and she didnt give me any number and said senior is not one seat and cut the phone.
I am also working a service base company as Vice President but i never assume such situation of a customer after purchase a product and then regrets. Today i am simply at a situation where i can not do anything. This is the last mail I am forwarding you, then I will go back to
the Mobile store and return the Blackberry as I dont wish to Pay a single penny for such insulting situation and shame in front of family.
Adding to the below mail when i try to contact some one senior from Travel port toll free number
I got reply that we are not responsible for your ticket allocation "Means you sit any where, even in first lowest row, we are giving you tickets, thats it"
"Dikshita - Sr manager replied me that she can not do anything in this matter, after asking her the senior name and number, she simply refuse to give any number and introduce one more name Ms Shabnam as Sr Supervisior.
at the end, no one is bother about the client and the dissatisfaction, I got cheated and pay money for movie.
I wish to share with all of member of Travel port that please take proper action for my refund of 4 tickets otherwise I will take proper action.
Hope u take some action or reply me ASAP
Gopal Dwivedi
[protected]
1) Snapdeal has been selling a hotel voucher from some agent called travelport offering 4 night stay for Rs 4099. They also carry a long list of hotels across India and customer can choose from any of them
2) Snapdeal takes advance payment of Rs 599 for the voucher and asks you to pay remaining Rs 3, 500 to Travelport
3) I purchased 2 vouchers on 5th Jun from snapdeal and emailed the same to travelport on 6th June. I choose the hotel dates in last week of August which was 3 month ago. This, was to make sure that I get the booking in my preferred hotel.
4) I kept on trying to contact them with no response, . Finally on 11th June, I got the bank account details from travelport where they wanted me to deposit remaing amount. They refused to even let me know if my preferred hotels are available. Since I had already paid Rs 1198 for 2 vouchers, I decided to take further risk and again deposited Rs 7, 000
5) Once I deposited all the money, again they became unresponsive. Till today i.e. 19th June I ahve not heard back.
This is full 2 weeks of wasted effort for a travel booking that does not take more then 10 minutes on any other travel website.
I have heard from others that Travelport use similar delay tactics. Thus they will come back to you every 10-15 days and tell you that your preferred hotel is not available and ask you to send a new list. Thus, you will end up going in circles.
Please be cautious while buying any such voucher from Snapdeal and Travelport.
Regards
Dissatisfied customer