[Resolved]  TVC Skyshop — FRAUD, SENT DAMAGED GOODS

Address:

Mumbai City, Maharashtra

Dear Sir,

Your customer care numbers are "Temporarily Out of Service " and you dont bother to reply to my emails. I am logging a complain at the consumer forum today.

Regards

Rohan Lodaya
[protected]
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: tvc skyshop <[protected]@tvcskyshop.com>; "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Tuesday, 20 September 2011 12:57 PM
Subject: Complain Reminder: Refund of my payment for I-Book

I called up and requested for a complain No.

Complain No. 10939231_167
Bhimrao Ghante.
Confirmed to give me a call back by 21st September 2011.

Again My complain remains the same "Refund of Rs. 7499"
If you want me to proceed against you at the consumer Forum, I am ready for that as well.

Regards

Rohan Lodaya
[protected]
[protected]
----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Wednesday, 14 September 2011 12:07 PM
Subject: Refund of my payment for I-Book


----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: tvc skyshop <[protected]@tvcskyshop.com>; "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Monday, 12 September 2011 9:57 AM
Subject: Refund of my payment for I-Book

Dear Sir/Madam,

I regret to inform you that I no longer need your I-Book and you better keep it with yourself. This is due to following reasons.

1. Your excellent customer service team. Delivery guaranteed in 48 hours and its more than 40 days since my I-Book was received at your end for intentional manufacturing defect.
2. I no longer need the I-Book as I would rather prefer to buy a new laptop than wait on your false commitments
3. You dont bother to respond to your customers. I have send it quite a few mails which remained unanswered and also one phone complain booked with Mr. Sachin Sharma on 5th September 2011 has not been responded to even after 7 days.Complain ID 1071165_167

Hope you wont compel me to approach the Consumer Forum and hence the consumer court for the same.


Regards

Rohan Lodaya
[protected]
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: CustomerSupport <[protected]@tvcskyshop.com>
Cc: tvc skyshop <[protected]@tvcskyshop.com>
Sent: Monday, 22 August 2011 11:04 PM
Subject: Final: Reminder: Damaged I-Book

Dear Sir/Madam,

I feel you dont bother to even reply to emails received by clients. I would prefer to take the refund of the amount paid for the I-Book. Please arrange for refund else I will have to approach the Consumer Forum for the same. Take this clearly. I No longer want the I-Book because if for a small service or replacement of damaged unit you take a month's time, I feel, my I-Book would more stay with you for repairs than with me for use. Please arrange for refund.

Regards

Rohan Lodaya




Dear Pampa,

I feel you are waiting for the 6 month warranty period to get over. Kindly note that I would want the warranty from the day I Receive the I-Book

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Monday, 8 August 2011 2:39 PM
Subject: RE: Reminder: Damaged I-Book

Dear Customer,

We are extremely sorry for the inconvenience caused to you, your complaint is in under process and shortly, we will get back to you for the same.

Please revert if any clarification.


Thanks & Regards,
Ms. Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Thursday, August 04, 2011 10:56 PM
To: tvc skyshop; [protected]@tvcskyshop.com
Subject: Reminder: Damaged I-Book

Dear Sir/Madam,

This is gentle reminder regarding the damaged I-Book. Moreover, I want the warranty from the day I receive it back in working condition and not from the previous date.

Regards

Rohan Lodaya
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Cc: tvc skyshop <[protected]@tvcskyshop.com>
Sent: Wednesday, 27 July 2011 11:19 PM
Subject: Damaged I-Book
I have couriered the I-Book yesterday by Speedman Express Courier.The receipt is attached .
I want it back to me within 7 days in fully tested OK condition.

Regards

Rohan Lodaya
[protected]
[protected]

From: rohan lodaya <[protected]@yahoo.com>
To: forum lodaya <[protected]@yahoo.co.in>
Sent: Tuesday, 26 July 2011 11:29 AM
Subject: Fw: Damaged I-Book

----- Forwarded Message -----
From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Monday, 18 July 2011 5:09 PM
Subject: RE: Damaged I-Book
Dear Customer,

We are extremely sorry for inconvenience caused to you, As we do not have any service center in Baroda. So request you to send the product to address mention below.



Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com



From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Tuesday, July 12, 2011 5:57 PM
To: CustomerSupport
Subject: Re: Damaged I-Book

So everytime I face a problem, I have to send the product back to you ??

And what about any damages what so ever that occur in the transit ???

Dont you have a service centre in Baroda ??

Reply at earliest

Regards

Rohan Lodaya

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Tuesday, 12 July 2011 4:46 PM
Subject: RE: Damaged I-Book
Dear Customer,

We are extremely sorry for inconvenience caused to you, but we advise you to send your product back to us at the earliest so that we can get it Repair and send product back to you immediately. You are requested to send this product at the below mentioned address.


TVC NETWORK LTD.
PLOT NO A-3 MIDC
OPPOSITE MILTON FACTORY,
MIRAGAON
MIRAROAD (EAST)
THANE - 401104.
MAHARASHTRA


Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Tuesday, July 12, 2011 7:35 AM
To: CustomerSupport
Subject: Re: Damaged I-Book

Dear Pampa Das Sir/Madam,

I have not yet received any communication what so ever from your end regarding my damaged laptop. Hence I request you to kindly refund the amount of Rs. 7499 you charged for the laptop and take the laptop back. I am fed up of it and its useless box for me.


Further delay in communication/refund of dues would force me to approach the consumer court.

Thanks and Regards


Rohan Lodaya
[protected]
[protected]

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Thursday, 30 June 2011 8:50 PM
Subject: RE: Damaged I-Book
Dear sir,

We are extremely sorry for the inconvenience caused to you, your complaint is in under process and shortly, we will get back to you for the same.

Please revert if any clarification.


Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Wednesday, June 29, 2011 11:04 PM ( PAMPA )
To: [protected]@tvcskyshop.com
Cc: [protected]@tvcskyshop.com
Subject: Damaged I-Book

Dear Sir,

I received the I-Book under Order No. OW00006896 has been found damaged. It doesnt detect any devices onto its USB port. I have tried with External Hard Disk, USB Pendrive, Card Reader and Tata-Photon+.

None of the devices were detected.


Please arrange for replacement of the I-Book or assist me in fixing above problems


Regards

Rohan Lodaya
[protected]