| Address: | Hyderabad, Andhra Pradesh |
Hi I am owning Apache since 2 years....I like my bike....
I used to provide my bike to Lakdika pul and Masab tank branches for services.....I wasnt satisified with them....but their service were OK......
As I found both both of this service center are closed now.....I have given my bike to Kiran Service Center near james street sec'bad......
And that was the start of worst experience. I am working professional so I requested them to give me bike in one day ......but they told that is not possible and they give me 2 day time....
I gave my bike on 01 Feb 2011 at 09:30 AM which was working day so I thought I will get sooner as it will be less rush during this time....they gave me delivery date for 02 Feb 2011 at 3-5 PM.....
I got called from some lady on 2 Feb at 3:00 PM that I will not be able to get my bike today....I asked them it is not possible as it was with service center for 2 days........I required it on delivered date as I have office next day.....sometimes after I get call that my bike required more changes then expected and It will not be delivered today....I wasn't agree with this as well....they have to scrutinize on first day with all additional changes they are expecting .......but they didnt call about that .....
Now lady is telling their work manager will call me ...who was malika Arjun.....(didnt want to take his name in this complaint but it was worst way he talked with customer....I also told him that I will take ur name...and he was telling "Aap ko jo karna hai vo karo")
I never talk with such manager in my life till now........he called me at 4:00-4:30 PM and he told me that there will be more then 5000K expense in my bike.....and would you like to go ahead with it.....I said....you have to mention this one day ago......and he was telling i open ur bike now and I mention all this problem.....I havent used my bike for 6 month and I dont know how the engine problem come in it........he said I have signed on that paper ............dont have words to describe.....
I have been agreed as of now to pay this amount as I cant keep my bike for 3 working days and dont know how many more extra days it will take ..or what he will do with my bike.....
Please let me know how we can provide a learning experience to this kind of manager....
the comedy and worst part was : I asked him....provide ur KIRAN service Managing director number ...and he told there is no one like that .....I asked ...give me ur senior number ....he said no one is there...I asked is TVS or KIRAN service running by itself....and he said YES :) :) :) .....
I hope he wasnt right on above sentense ...and it was total insult of TVS and KIRAN brand...
it was [censored] b***** .....
if we change one person it will effect others and then only we can change professionalism in our culture.....that is why our Indian brands are not popular in world......
if anyone reading this column ...let me know if you required more information.......
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