TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 12%
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3017
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1812
down
537

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
959
down
284

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
12%
Complaints
3017
Pending
0
Resolved
362
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So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company related photos (394)

TVS Motor Company Complaints & Reviews

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TVS Motor Company — tvs apache rtr160 4v

 Sahil MhaisKe on Sep 21, 2019
Hi,
I've purchased my Bike Apache 160 4v on 10 July 2019. The Bike was ok till 15 days of being bought (The rear brake was not right).
Then after 15 days my Bike started to reduce the performance and speed, and the sound of the engine became vigorous.. the mileage I got that time was 36.
Then on my first service I mentioned all of my problems to the company.. The authorizers noted the problems and just changed the oil and handed me the Bike.. The Bike was on the same condition as it was before.
Then I changed my clutch plate but still the problem continued..
.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — battery issue

 Kish16846 on Sep 21, 2019
Hi,
I am an owner of TVs Jupiter, and it has just crossed a year & ran 5300 km . Now I m facing issue with self starter, battery is dead, & I had to replace it paying 1500, I am really disappointed with this, as a company like yours is not looking into such issues. I am shocked that the battery from amro is no lasting long. Also I have Suzuki access, which is 5 yrs old & I didn't have any suc issues. Now I feel let down by a company like TVs, Which is not replacing this battery free as I feel injustice, so I would like byou to address this issue asap. I can share all the details if required....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — battery discharged within 5 months of purchase

 Jitmsolanki on Sep 20, 2019
I have own my jupiter (Bs iv) on 7- apr-2019 from zummerwala motors, old chhani road, vadodara, gujarat. Within just 5 months battery is discharged that i come to know during my 2nd service. Today they put battery for charging. How can it possible? I dont want such kind of battery it has to be replaced. Tell me what should i do for the replacement of my battery....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter scooter

 Ankit Dhing on Sep 20, 2019
Tvs scotter battery was damaged during the service conducted at service centre, i had shared the same issue while collecting scotter from service center but they told me that this is happening due to service just now couducted and assured me once scotter will runs on road this issue will be resolved and now it has completed 1 month and still battery issue is not resolved and when i complained this issue to tvs service centre they are saying bettery is samaged new will be required, my concern is that when i had given scotter for service there was no issue with battery and it was damaged during service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — registration no not given for new vehicle

 amoljugade on Sep 20, 2019
I bought new tvs jupiter classic from m/s dynamic motors pratap nagar nagpur maharashtra, on 27 june and even after 3 months approx i have not got registration no, dealer is trying to delay the process not giving any satisfactory answer. With the same dealer approx 20 customers are suffering with the same issue (Some have not got registration no since 6-8 months).
Details of my vehical is as given
Engine no - e44fk1508488
Chasis no - md626eg44kifi5847

Pls respond to the issue immidiatly

Amol jugade
[protected]
[protected]@rediffmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — regarding service and billing

 vp2595 on Sep 20, 2019
In pune hinjawadi tvs saibaba sales services last 25 days before i submitted my wego bike after 25 days they replying me your work is completed 100 times i call last week 4 days i was there in your service center they actualy given me foolish reason today they completed the work and offering mi more than rs. 5300 payment i guess it is not valid.

For changing one electrical part they are giving us labour charges of approx mate rs.3000

Bike no - mh 10 bu 4529
Raghunath patil...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — tvs ntorq - battery discharged within 1 year of purchase

 Gurudin on Sep 19, 2019
Purchased tvs ntorq from ramkay tvs, july 2018. 100ft road, velachery, chennai.
Within a year there were many instances of self start not working.
Reported few times to service center, but they couldn't pin point the exact issue.
Finally a week back, i saw battery sign on the screen, self started was dead.
Got it checked from bike repair center, they checked battery and advised to get a new and check with tvs as ideally new battery should last for about 3-4 years.
I have kept the old battery with me.
Please advise how to claim refund as i already bought...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — related worst service experience, at raviraj tvs bharuch

 Jaypshukla on Sep 19, 2019
I have scooty pep+. I have put my scooty in service at authorized raviraj tvs service center at zadeshwar. They have asked me to buy service book worth ₹1100/- in which they said they will provide 4 free service. Now my scooty is not even starting. I have agin gone to showroom and complaint about same.
They have again startrd repairing and give my scooty after 2 days. Exactly after week now my scooty is not working at all.
I have complin about this type of service provided to us by authorized dealers....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — horrible response on buying a tvs jupiter

 Anuj R Sharma on Sep 18, 2019
Very bad experience with tvs. (Avian tvs, vadodara).
Will never suggest anyone to buy a vehicle of tvs, if the dealership (Avian tvs, vadodara). Is of such a kind.
Firstly no one will attend you in the showroom when you enter. You will have to go and ask for the details of vehicle, then only a sales person will come and attend you.
After you final the scooter, they will attend you only till the time they get the payment.
After payment, i was not attended by any of the staff members in the showroom. They are least concerned of a customer. I was handed my vehicle after...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — apache rtr 160/ for insurance claim

 Atul Lala on Sep 17, 2019
I am using the brand of tvs (Apache rtr 160). My bike's meter has been broken. So i wated to claim my insurence. For that i went to bhavya motors at alambagh, so much tim i have visited the service centre, service manager sri govind singh and sri firaz ahmad making excuses and said that, "aaj server nahi chal ra hai to kabhi khte hai ki apko insurance company jana pdega to kbhi aj ho ni payga aap 7 din ke baad aiye". They have so much time to do so but don't have. I am feeling cheated from that and please make concern about that matter otherwise i am bound to go consumer forum. Waiting for a positive...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — new ntorq - back tyre bulge

 harirk1986 on Sep 16, 2019
I bought tvs ntorq from neo tvs, bangalore on april-2018. It just crossed 10000 kms, but before 10000 kms itself my back tyre got bulged. Due to which vehicle will be wobbling. Tyre belongs to tvs itself. What kind of qualtity check is done for the tyres? Is there any certified number of kms tyre can be used?

Is there a chance of replacing it without any cost? I'm looking for a response....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

TVS Motor Company — faulty bike since purchased my bike

 Deep2208 on Sep 16, 2019
(1) bike's main body come with notchy sound within purchase of 15 days.

(2) apache rtr 200 4v race edition 2.0 has slipper clutch feature but my bike doesn't come with slipper clutch logo on engine cowl.

(3) vibration issue frequently come from instrument cluster i told them many time rather warn about consumer forum complain but cant solve properly

(4) now starter and battery issue come bike doesn't start. It happen again after i gave my bike for service about this. This issue come again.

I totally dissatisfied with one year of my...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

TVS Motor Company — faulty bike since purchased

 Deep2208 on Sep 16, 2019
Bike - tvs apache rtr 200 4v race edition 2.0

Date of sale - 12/5/2018

Frame no:- md637cr10j2d00161

Bike no - gj 06 lr 8707

Since i purchased bike many issues came.

(1) within in month of purchase bike's main body making notchy sound but they took replacement for around 15 days

(2) this bike has slipper clutch feature and my bike doesn't come with slipper clutch logo at engine cowl.

(3) vibration comes many times from instrument cluster but they cant solve properly till now.

...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

TVS Motor Company — service of scooty pep related

 Nitin k saxena on Sep 15, 2019
Dear team,

I come for service of my scooty at agra motors, 4/51-8, 9, 10, kacheri road, opp hotel ved, baluganj, agra 282001 today i. E. 15.09.2019 at 12.40 and till time 2:15 it was not done. When i shout then it taken. My totally time waste. Plz do the need full. Your service dealer take my four hour for complete one scooty service, what a standard. Fr. 12:45 to 3: 45.

Nitin saxena
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — replacement or refund for the product

 Roshan tripathi on Sep 15, 2019
Main tvs apache rtr 160 kharida tha jiski second serviceing ke liye odyssey tvs bhilai le gaya servicing ke baad se hi gadi ke engine se halki halki avaj aa rahi the vapas showroom le gaya jaha worker ne tarah tarah ke problem bataye kharche bataye lekin aisa kch ni tha 3 din tak vo alag alag problem bataye m subha se showroom m baitha rahta tha dheere dheere puri gadi khol diye pure engine ko 40 se 50 baar khole pure engine m gaping agaya last m unke worker ne ye bataya ki oil ki kami ke karad hua isme lost to mera hua na meri tvs motor company se request hai ki jald se jald replace karke new bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — faulty jupiter

 Sach85 on Sep 15, 2019
Hi tvs motor,

There are two important things i have been chasing for since very long time.

Complaint against the sale's team for supreme tvs thane.

I have to repeat my self time and again that i was sold a pathetic vehicle without doing pdi resulting many fault in it.
Speedometer and side panel damage which was replaced after so much of drama. Later discovered an screw from the air filter box was missing. I was not getting good mileage and use to shut down missing issues reported multiple times, later discovered that the fuel tank was leaking...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — starting problem in ntorq

 Sachintuteja01 on Sep 13, 2019
I am sachin arora and I'll go to the service center located in 144, Pocket D, Okhla Phase I, Okhla Industrial Area, New Delhi, Delhi 110020 after getting servicing in ahinsa Service center I'll faced the problem with my ntorq that my ntorq is not taking self start even meter is also not displaying anything...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — pathetic service by binsar tvs zero pusta

 khursheed faraz on Sep 13, 2019
Pethatic customer service by binsar tvs zero pushta. False commitment always... I have given my ntorq dl 5s br 7813 for service. I reached there at 11 am. They committed that they will take 1 and half hour but after 2 and half hour they stopped work in my bike and went for lunch. They misbehaved with me and they even didn't wash my scooter very unprofessional guys there..

I have attached photos of my bike.. This is the condition after service and i paid rs. 1250

Pethatic service
Never buy tvs...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — for rc

 C.k.ray on Sep 13, 2019
May purchase a bike TVs apach 160 at 12.03.2015 from sviata motorcycle showroom, mohanpur, samastipur, bihar. May many time visit in showroom for my RC . showroom person say waiting your Rc coming soon.so, i will wait for him.next time goes RTO. BUT rto say goes showroom.many time fine paid police.chaman kumar cont.[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — scooty pep plus not starting complain

 Ghanshyam0106 on Sep 13, 2019
Dear sir,
I have purchased scooty pep plus on 13 june 2019 onward.. Within 5 day vehicle not starting problem occur... I have contacted workshop and sales person.. Problem solved first time... This is first attempt...

Vehicle had damage in seat cover and front part not vehicle at the time of delivery.. But sales person told me that we will correct and replace it... Then i attempt workshop for this damage.. This is second attempt..

After one month again vehicle stop and i attempt work shop for solving.. This is third attempt..

After two month...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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