TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 4%
Submit a Complaint
1887
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
897
down
307

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
475
down
158

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info
Dealer Locator

Factories

TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101
Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496

View More Information...

Customer satisfaction rating
4%
Complaints
1887
Pending
0
Resolved
66
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — complaint against with labour charge

 बसन्त भुक्कल on Jan 21, 2018
With due respect sir i was goning to bala ji auto service centre shastri nagar
for forth free service TVS rtr 180 3492 company give me six free services
I pay the bill of my fee service 857 rup.
they also include a labour charge tell me why they charge me labour charge because it's an free service
plz sir reply for labour charge why i pay

plz take action...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — multiple problems in my bike

 deepanshu Gautam on Jan 20, 2018
I had purchased rtr 200 on 5 February 2017 from OM motors Lajpat Nagar, after 500kms only it starts giving me so many problems like chain problem, vibration problem, pass switch problems, pollution problem and so on. I am fed up going, again and again, to the service centre in Okhla industrial are OM Motors, I am not saying there aren't cooperative but after one problem is resolved another problem just arise what should I do ??? What type of bike TVS is manufacturing. my bike has done only 3400kms and it's making so many problems 😣. Please replace my bike I don't want to ride this bike .worst...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter service complaint

 Mehul _Patel on Jan 20, 2018
Hi,
I bought TVS JUPITER some where in august 2017 and when i bought i was told by the dealer that i will get first 4 service for free. When i went for my 1st service they charged me something aroung 500 rs, 2nd time they charged me
700 RS. Can you let me know what is the meaning of free service and what does it include free in it? and why am i charged when the scooter service is free. I also sended an email on 26th sept 2017 on service.support@tvsmotors.com, but since TVS guys are busy they havent replied me yet....
Complaint comments  Read comments Complaint category Products & Services

TVS Motor Company — tvs motors sold me a brand new manufacturing defective vehicle [Resolved]

 lpradeep on Jan 20, 2018
Sir, TVS motors sold Manufacturing defective vehicle
Sub; TVS dealer, Suryapratap TVS, KR puram, Bangalore

Ref; Brand new TVS Jupiter., Classic.

Take delivery on 16th Jan 2018.

Reg no : KA53/EV /5717 ( not even got the registration papers in hand )

This a very serious complaint.

1. I registered a compliant in your toll free number today morning.

2. The engine is not aligned with the chassis, and the external body structureis not siting on the chassis and shaking.
3. While driving since 2 days,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — regarding negligence in servicing

 Gunashekar KG on Jan 20, 2018
Hi Guys,

On 13th of January 2018, I gave my bike for servicing of chain socket and while servicing they hadn't tightened the rear break properly, due to this careless thing, I met with a accident. And this is not the 1st time these service provider are doing, last time they hadn't tightened the gear shifter properly and I was about to met with an accident that time also.

They may say, while we handover the bike we should check everything, but during handover time everything is working and after nearly 50km if this happens, how?

Don't they have value...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — late delivery of vehicle, no proper washing and rubbish behavior of staff

 Mayur vedpathak on Jan 19, 2018
Date of incident:- 19/01/2018, Reg. no.MH14 DW7881.
This is third time that i had got my vehicle not properly serviced at TVS SAIBABA, Kalbhornagar chinchwad. And instead of bad service the staff (WM) Dattatray Dagde and (GM) Vijay R.Yadav Argued with me and also delayed the delivery of bike. Photos attached of for proof. Bad experience really. Instead of resolving the problem of washing and delay happened the staff were blaming their juniors for the delay. And also when i was given the service invoice they were adding additional charges of changing bolt of front wheel and after i asked about...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — less average of bike

 Amit R Sankhe on Jan 19, 2018
Hello sir,
My self amit r sankhe. Mobile no [protected].
I have purchase star city plus gold edition on 30 september 2017 on occasion of dussehra from magnus motor boisar. As company is said the average of vehicle is 89 km i assume that on road it should give at least 75 km. But my new bike star city plus is giving only 56 km per liter. Which hurt me badly. My basic purpose to purchase this bike was its average. Coz i travel 30 to 35 km per day and for that i have purchase high average bike. As i complaint in magnus motor the have taken average as per their standards and still it was...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — sampoorna motors hyderabad misuse of tvs brand name

 Parwaty Uday Kumar on Jan 18, 2018
Hi,

My sister purchased TVs Jupiter in September, misguided by the dealer and misused money by dealer and his co partner. She paid 30k and told her to pay more rs.1500 total amount was 31500 and in their dealer transaction shown 30k only after her verification. More false transaction and misleading customer towards other loan instead of TVs credited. If u see the bill you will understand clear drama of entire showroom activity. This came into the light after cross verifying with other small tvs dealers. By trusting tvs she went into loss almost 17 k. I share this bill with everyone...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — fraud

 Abdul mahbood khan on Jan 18, 2018
Abdul mahbood khan
You were speaking that time you tell people we will give the best service here than any other. Our vehicles has been in the servicing centre for the last 4 days.
Your company's says big big things where gone your business ethics. If can't solve my problem than don't make me fool say it clearly.
I also many work's to do. I don't have that time to waste with you and your company
On my first complaint your calls many times. But on second complaint your didn't gave response to me properly this is my third complaint.
If it continues, then I will...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — false commitment regarding cash back

 mrt_nitingupta on Jan 18, 2018
I booked a New TVS Jupiter on 13th Nov'2017 in the name of Arti Gupta and I was told & promised by Sales Executive that if I book TVS Jupiter via Paytm with Rs. 20, 000/-, so I will be getting Rs. 1500/- cash back in my Paytm wallet. So, I booked the same via paytm with Rs. 20, 000/- and rest of the amount was paid in cash on 14th Nov'17 and I got the scooter on the same day (14th Nov'17) but its been more than 2 months since I have not got my cash back and when I call to the dealer they always say we have forwarded your request to the company. I don't think TVS as big brand should make the false...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — clutch cable not available.

 Chiranjit Chutia on Jan 18, 2018
My cluch cable snaps while i was riding on nh-37. Somehow i managed to ride back to home by managing another cable. The next day i searched for the cluch cable in various service centres in guwahati. The only response i received was clutch cable for rtr200 was not available. If parts are not easily available, then tvs co. Should stop manufacturing....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — lack of proper service

 gopalakrishan on Jan 17, 2018
I gave my xl super two wheeler to maruti motors, west mambalam for general service on 31.12.2017. The service was not done properly. There was starting problem and pick up problem in the two wheeler and it was again given to service on 11.1.2018. After the second service the sound is not proper and they have removed the silencer. But they are giving some reason and the service made by them is not satisfactory. I have not received any response form the company till now for the complaint....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

TVS Motor Company — unsatisfactory service

 Gowri Kannan on Jan 17, 2018
Hi Tvs customer care team, I left my scooty Pep + for service on 12th Januar'18, towards the following complaint
Break tight
Left self start not working
Speedometer not working
I have paid Rs. 1, 400/- towards the service but after getting the vehicle from service centre I am facing self-starting problem when I approached the service centre they direct me to change the battery as I don't have any problem when I left the vehicle, pl let me know what's the correct problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs xl 100 hd

 Sheik Mohammed Ali on Jan 17, 2018
I have purchased the vehicle from G.V.motors, velappanchavadi, chennai. the price of the tvs xl 100 hd they have given to me is 42480, on road for cash purchase but the price given by the company online is 34989 on road why such difference and they haven't given the invoice to me and they even told that they have no stocks of front number plate, bumper, service book, tools kit and they have promised to give those on the first service of the vehicle. Kindly solve my problem sir...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — tvs wego -very worst service response

 Jayakanthan Jay on Jan 15, 2018
Owner details:
Name:s jayakanthan
Cont:[protected]
Usage period:[protected]
Bike no:tn 43 v 4772
Problem:not starting

Hired tvs service:balamurugan tvs, vellore

I called admin team and service team they are not responding for last one weak...

They are insulting me badly

Now i am feeling badly for choosing tvs and honda is better in any way
I hate tvs now
Cont me for more details...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — getting delayed in the approval process of my tvs sports

 Shashank3462 on Jan 13, 2018
Hi, my name is shashank tripathi

I have submitted each and every single documents with tvs finance on 18th december 2017 at your authorised tvs show room - supreme automobile (Shop no. 2 vasudha apartment, opp icici bank kalyan murbad road kalyan (West[protected]
I paid 20, 000/- on 1st jan 2018 and the showroom guys told me it will take 7-8 working days only and i'll get my bike soon but unfortunately it is 13th jan i have not received even a single call from their end.
Please look into the matter and get my issue resolved asap

My receipt no. 2017/kr/673...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

TVS Motor Company — tvs jupiter.. next complain to consumer cell

 Sharmahitesh7 on Jan 13, 2018
Dear team,

We bought jupiter last year in may, since den only dere is a noise coming when u accelerate it first and also when u apply the brakes. Almost every week we have to visit the service station but the problem is not solved from the dealers end.
Kindly solve dis asap, as further i may have to move to consumer cell.

Hitesh
[protected]
Akhnoor
Jammu
J and k...
Complaint comments  Read comments Complaint category Products & Services

TVS Motor Company — sound comes from my tvs jupiter engine

 Sanjeevkumar10 on Jan 12, 2018
Hi i m sanjeev kumar living in new delhi i buy a tvs jupiter recently there was a sound coming from engine on driving the vehicle this problem is from starting when i buy the product but the authorised centre didn't detect that problem because they can't understand that so please resolve my problem as soon as possible
Phone no.[protected], [protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — regarding unfair service of tvs akluj maharashtra dealer

 DrSHAILENDRA MANE on Jan 12, 2018
I purchase tvs jupiter last year.. At 2nd service i complaint one problem i. E. Noise and vibration in rear wheel. Till to date the tvs akluj maharashtra dealers mechanic does not solve my problem. When i request again last week they said that the problem was occured due to loosining of nut and bolte of accessories. Still the problem was occured by increasing order.. Give necessary action..
My name & mobile number is
Dr. Shailendra r. Mane
[protected]...
Complaint comments  Read comments [1]Complaint category Utility Services

TVS Motor Company — serving new bike

 Rajendra nice on Jan 11, 2018
I have perches new bike... I have found a fault in bike about steering... Service center not solving that problem properly..2 month passed... He didn't solve my problem... But it's manufacturing folt is there... So he should solve the problem. Fast...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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