TVS Motor Company Customer Care
TVS Motor Company
Customer satisfaction rating: 14%
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2392
COMPLAINTS

TVS Motor Company Customer Care

TVS Motor Company

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Address
Jayalakshmi Estates 5, Floor 8, Haddows Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1389
down
435

Phone:
Phone:
+91 44 2827 2233  [Regd. Office]
up
751
down
226

Fax:
Fax:
+91 44 2825 7121  [Regd. Office]

Additional info

Factories
TVS Motor Company, Post Box No. 4, Harita, Hosur 635109
Tel: +91 43 4427 6780
Fax: +91 43 4427 6878

TVS Motor Company, Post Box No.1, Byathahalli Village, Kadakola Post, Mysore 571311
Tel: +91 82 1259 6561
Fax: +91 82 1259 6550, +91 82 1259 6553

TVS Motor Company, Village Bhatian, Bharatgarh Road, Teh. Nalagarh, Dist. Solan, Himachal Pradesh 174101

Tel: +91 17 9522 0492, +91 17 9522 0493
Fax: +91 17 9522 0496



View More Information...

Customer satisfaction rating
14%
Complaints
2392
Pending
0
Resolved
342
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

TVS Motor Company Complaints & Reviews

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TVS Motor Company — vehicle performance

 Bhanu.engg on Oct 18, 2018
Sir i have purchased tvs ntorq on 27 april 2018
But it since then it has stopped working twice.
From stop working i mean to say
It's not getting star after so many kicks and self start button..

Although i travel with it daily
Even on sundays but still in month of heavy summer its stopped working
Then i have to call road side assistance
They toe it up to the service center.

Befor that two to three times i had taken my ntorq myself to the service centre as it has a starting trouble
It's engine gets off during traffic or...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — engine issue in tvs apache rtr 160 4v

 Abhinav4321 on Oct 18, 2018
मेरा नाम अभिनव गुप्ता है.मैंने चौहान टीवीएस नवाबगंज से बाइक खरीदी थी जिसका नंबर UP35AS3642 है.बाइक के इंजिन से आवाज आ रही है.मैंने पहले शिकायत की थी. तब टीवीएस वर्कशॉप उन्नाव के द्वारा कुछ कार्य इंजिन मे किया गया परंतु फिर भी बाइक के इंजिन...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — cheating, unprofessional business practice

 vardhaman narasagoudar on Oct 17, 2018
As already mailed subject "unprofessional & irresponsible behavior towards customer"

Dated 29th sep 2018, against prakruthi tvs service centre,

As per your mail & verbal communication from prakruthi tvs service centre,, ganga nagar, banaglore still there is no resolution been provided.

Just to summary up, how i was brain washed &

1) made to pay higher amount of insurance renewal amount for less idv & removed the add on benefit of zero depression.

2) how can any such big organization ask for renewal charges.

I...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

TVS Motor Company — poor service provided by vs agency tvs service center. hosur

 joymanan on Oct 17, 2018
Have submitted my vehicle jupiter on friday afternoon they told that you will receive vehicle tomorrow evening (Saturday). Next day i went to service center but vehicle was not taken for servicing and was also not informed about that
While asking they telling no manpower, no electricity etc.. After they told get your vehicle by monday evening.
But know one receipting call at service center and same has not been informed about the work.

Monday i got the vehicle but service is not satisfied. I have mentioned some minor complaints only that also not rectified. Very poor...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — product in warranty but still service is not upto the mark and not satisfying

 Pooja Bhanage on Oct 16, 2018
I am from Dombivali, Mumbai, Maharashtra .
I have purchased a TVS Wego 110, my product is still in warranty but still the service center gives 1000 reasons for not responding to the complaints I ahve raised.

Even the cleaning they provide after the servicing is not upto the cleaning standards .

I want a reply from your side .

And I think being one of the leading company you will take this issue serious and reply .

I am waiting for your reply...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — poor service at dhira motors ,virugambakkam,chennai

 Ram Saravana on Oct 16, 2018
Hello sir, I ve requested for a tvs Jupiter from Dhira motors on EMI scheme, at first they quoted me the initial amount of Rs 7999 and after the loan approval they asked me to pay Rs 14999 so that I cancelled my order due to initial amount difference, wen I asked the showroom to return me the booking amount of Rs 1000 there is no proper response from any of executive even though am having my receipt, I was so dissatisfied, please give me a solution as soon as possible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — starting problem of my scooty pep plus

 9439370062 on Oct 16, 2018
I have purchased a pept plus scooty on date 16/09/2018. From subash motors jajpur road. Odisha. From the purchasing period my scooty has sarting problem i have given many complain to subash motors he take my scooty n short out the problem. It is for only 2months after that such problems again comes out. When complain about the scooty n do the same the problem is continuing. Now i want to return my scooty. Please give the process or do a permanent solution.
I'm minati sahoo
Laxminagar
Jajpur...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — amc

 Gagandeep Dadhwal on Oct 16, 2018
Dear i have purchased tvs jupiter bs iv in the july 2017 from lagwal autos hoshiarpur. After completing my free services i purchased amc through lagwal autos hoshiarpur. Now presently i am living in jalandhar and i visited ravi automobiles amritsar road jalandhar. The services person denise the benefits of amc at this services point while the amc book is from company and the person who gave me this amc book told me that you can use this amc book any tvs showroom services center. This time ravi automobiles charges full amount pay service charges while i have already amc book. So kindly advice me...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

TVS Motor — poor storage of bike ntorq till delivery and casual behaviour of sales staff and customer support

 Ambreen Fatema on Oct 15, 2018
Hello sir/ ma'am,

My name is ambreen fatema... We have purchased ntorq in yellow colour from port blair (Andaman and nicobar islands) through sai leela motors for around ₹ 84000. We were asked to collect the vehicle after about 10 days from the date of payment. When we went to the showroom to collect our bike, we noticed it had some scratches near the head light, faded colour on 10-12 inches on one side of the bike and rust/ corrosion on the exhaust cover also. Therefore, we brought this to the notice of the sales executive and denied collecting the bike.in response to our complaint...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — charged illegal facilitation charges on scooty pep +

 vibhav.511 on Oct 15, 2018
I bought a new scooty pep + on 14-oct-2018 from susheel tvs, kphb road, hyderabad. They charged me total 57500 rs.in this they have taken 1600 rs as facilitation charges. I was not aware what these charges are. Later i checked and got to know that these charges are illegal and should not be charged to customer. I got to know that in a similar case with hyundai motors, two show rooms cancelled in bengaluru.

They have not given me any computerized bill, when i asked manager said that he will give by tomorrow[protected]. But manager told that in that bill they will not mention facilitation...
Complaint comments  Read comments Complaint category Car Dealers

TVS Motor Company — apache rtr 200 4v

 Rohit Ginelo on Oct 15, 2018
I have got cracks in my headlamp at first it was small but now i see a lot of cracks when touched from outside its is smooth as glass but the cracks are visible and looks like its broken im worried, when i asked the dealer about it they say its due to heat created by the bulb, im not satisfied i need a proper explanation why is it happening...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — apache 160 rtr

 Ashish Rajvansi on Oct 15, 2018
Sir. Am ashish verma maine recently apache 160 rtr lee hai jisme suru se hee back wheel me extra heating ki problm aa rahi hai showroom tvs service agents na he bata paa rahe hai or naa hee sahi kr rahe hai mai ek middle class family se hu mere liye itni costly bike effort krna muskil tha but maine tvs compny pe trst krte hue apche bike le lee jisme problm k chalte naa to vo bike sahi kr rahe hai or na hee new bike transfer kr rahe hai bar bar koi bahana bnaker bike wapas kar dete hai sir plss help me 14 day se bike rakkhe hue hai vo log...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — insurance copy and temporary registration number

 rameshreddy panyam on Oct 15, 2018
Dear sir
I have purchased tvs scooty pep+ on 26/09/2018 in lakshmi tvs showroom in bellary, they told that they will give invoice and insurance copy with in two days but they will not gave, they gave only invoice after 10 days and i asked insurance copy and temporary registration number for the same till now i. E 15/10/2018 there is no response from the showroom, if i asked them they are saying cock and bull stories to me. I have paid total amount so that they are doing like this???
They are such a irregular and such a waste customer service from them, if they are like this people...
Complaint comments  Read comments [1]Complaint category Insurance

TVS Motor Company — bike clutch problem

 Hemant Kushwah on Oct 15, 2018
मेरा नाम हेमंत हे ओर मे ग्वालियर का रहने वाला हू ओर मेरा मोबाइल no. [protected] हे। मेने 11 जनवरी 2018 को tvs apache 200 4v रॉयल tvs showroom से खरीदी थी तब से गाड़ी मे क्लच की प्रॉब्लम आ रही हे जब भी बाइक को एक दम से पीअप करते हे तो उसके इनज़न में से आवाज आती हे जेसे क्लच...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — clutch problem

 Hemant Kushwah on Oct 14, 2018
मेने 11 जनवरी 2018 को TVS Apache 200 4v खरीदी थी तब से गाड़ी मे क्लच की प्रॉब्लम आ रही हे जब भी बाइक को एक दम से पीअप करते हे तो उसके इनज़न में से आवाज आती हे जेसे क्लच स्लिप हो गयी हो मेने हर सर्विस पर यह प्रॉब्लम बताई पर वो प्रॉब्लम आज तक ठीक नहीं हुई...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

TVS Motor Company — bike almost killed me (manufacturing error)

 Peterjaykumar on Oct 14, 2018
I was gifted a tvs sport bike. Loved it but it stopped while running at 80kmph and a truck at that speed hit me from the back leading to a critical accident. I have to book a pick up and tow my bike home medical and pick up costed me 4000 rs and i raised complain they just changed a wire and coil and not a complete replacement. I almost died during that accident and these guys didn't replace the adapter.. The bike broke and they asked me to claim it and i did but the insurance did not give replacement for all the parts.. The seat tore due to the accident and the mirror we're i had to buy with money.....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — didn't provide service book

 Durgesh 18 on Oct 14, 2018
Dear sir,
I have bought the vehicle jupiter zx, and the dearship has not given service book.
When i visited the dearship then they are saying that they have given the service book but actually they have not provided me.
In which there is little problem for the service of vehicle.
So i request you to do something has soon as possible.
Th

Thanking you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

TVS Motor Company — not giving service after purchasing amc

 Himanshu_wifi on Oct 14, 2018
Tvs showroom rk tvs, meerut, up. Is giving worst service. We have purchased a amc for my scooty. But has lost the bill. Today i went to rk tvs for service. They refused to do service. Why they dont have in their record with registration number and mobile number, are they doing anu fraud?. They asked to again purchase amc. They misbehaved even. They dont provide service after sales.

I asked that please fetch records using my mobile number or scooty registration number. But the staff misbehaved and abused us. I want strict action. Worst experience ever...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — bad aftersales [Resolved]

 Suraj prksh on Oct 14, 2018
I got my jupiter serviced last month with no. Of problems.. The speedometer wire was loose so i asked them to tighten it.., during delivery after service they said deflection in speedometer is normal, is it so? I dont agree how can one ride on the speed limit when the needle doesnt show the exact speed u r at.. My scooter was not washed.. Also, after that service the mileage has dropped marketly a full tank gets almost half with limited use till the end of the day and the mechanic says it is normal, the accelerator cable was also a little loose when i gave my scooter in for service and i asked them...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

TVS Motor Company — about availability of apache rtr 200 4v race edition abs

 Rhushikesh Patil on Oct 13, 2018
Dear tvs,
You launch your tvs apache rtr 200 4v race edition 2.0 long ago in march 2018. Since then this bike is my love at first sight. I m trying to buy this bike from may 2018 by contacting various dealer from jalgaon district of maharashtra state and from chandigarh punjab but the dealers are failed to provide this bike to me. I really frustrated because i planed to buy this bike at least in 2018 diwali but still there is no confirmation or availability of bike. Hope tvs take this complaint seriously....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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