[Resolved]  TVS Motors — Battery stops working after servicing

Address:

Bangalore, Karnataka

I had given my TVS Scooty Pep (3 years old) for servicing at TVS Service station at Hebbal (near Baptist Hospital) in May. Before servicing, the battery (3 years old) of the vehicle was perfectly alright and there was no problem with the vehicle.
The vehicle was given for service on a Friday. Delivery date was the next day, but they gave the vehicle only on Monday evening. They told me that the battery needs to be changed immediately because the life is only one year. The battery was not working anymore after servicing.
On complaining to the manager, he said the battery life is three years and have to change it. On my mentioning the possibility that the battery might have been replaced by an old one, he said he has kept 'spies' in his service center, and that such incidents won't happen.
When I told my experience to my colleagues, one of them said she had the same experience (her vehicle battery also had to be changed after servicing, when before servicing it had no problem) in this service station.

Please look into this matter, as I believe more unsuspecting consumers might be getting cheated in this manner. One way to combat this problem would be to make it mandatory for the servicing station to write the battery number on the job-card before servicing, so that the consumer would know that the battery was not replaced. But this would not prevent cases where they open the battery and do something with the liquid inside it, thus forcing the consumer to buy a new battery.
I have found more examples of such complaints on the internet:
http://www.consumercomplaints.in/complaints/maruti-suzuki-nagpur-maharashtra-c38...⇄
http://www.complaintsboard.com/complaints/maruti-alto-c34440.html