[Resolved]  TVS Motors — SELF START BATTERY DEFECT

Address:

Kota, Rajasthan

PURCHASED TVS WEGO ON 30/08/10 FROM FATEHPURIA MOTORS,KOTA, NO. IS RJ20/SN 2142. VEHICLE STARTED TROUBLE ON SELF START AND IN 5/6 SERVICE ( NEARLY IN FEB 12) IT WAS TOLD THAT VEHICLE HAS BATTERY PROBLEM SO BATTERY WAS REPLACED. AGAIN THE SAME PROBLEM ARISED IN AUG 12, THE COMPLAINT LODGED ONLINE TO TVS, IT WAS TOLD THAT THIS IS A DESIGN DEFECT AND COMPANY REPLACED BATTERY AGAIN. WHEN ASKED WHAT IS THE PERMANENT SOLUTION, IT WAS TOLD THAT COMPANY HAS CHANGED THE BATTERY ALONG WITH ITS MODULES IN NEW VEHICLES BUT FOR OLD VEHICLES THE BATTERY WILL BE REPLACED.
AGAIN THE SELF START PROBLEM STARTED FROM 1st OF NOV-12 AND THE ONLINE COMPLAINT LODGED , REFERENCE NUMBER IS 20752 DT 05/11/12. THIS TIME COMPANY SAID THAT THE OLD DRY TYPE BATTERY HAS TO BE REPLACED BY THE NEW LIQUID TYPE BATTERY WITH ITS MODULE AND BECAUSE 2 YRS WARRANTY HAS BEEN FINISHED THEY CHARGED RS. 1236.00 FOR THIS CHANGE.
IT IS SUBMITTED THAT DESPITE KNOWING THE MANUFACTURING BATTERY DEFECT, COMPANY REPLACED THE DRY BATTERY TWO TIMES DURING WARRANTY PERIOD WHILE THE SAME PROBLEM HAS BEEN RESOLVED IN NEW VEHICLES . AS SOON AS THE WARRANTY PERIOD FINISHED COMPANY CHANGED THE MODULE & BATTERY ON PAYMENT BASIS.
IT IS REQUESTED TO GIVE DUE RELIEF FOR THE TROUBLE AND MISCHIEVIOUS CUSTOMER CARE KNOWINGLY.