TVS/APACHE RTR 160 — Unsatisfactory Service by S.K. Traders Service Centre, Mayapuri New Delhi

Address:

New Delhi, Delhi

Sir,
I purchased my bike TVS Apache RTR 160 bearing Reg. No. DL 4S BL 3830, chassis No 31205 (Engine No 32577) from SK Traders, Tilak Nagar, New Delhi in first week of November, 2008 and have continuously been getting servicing/repairs from time to time as and when due from SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 (authorized service station) but I am sorry to say that I have never been satisfied with the service/repairs of bike. Every time they used to leave one or the other fault pending with the excuse," the particular part is not available at the moment, come some time later for the same, it will get set automatically within a day or so, it cannot be adjusted/set at the workshop, get it done at your own locally etc." I also suspect that the staff at workshop is also using second hand spares which look like new and charging for new. They also transfer parts from one bike to the other and charge stealthily from the one customer and putting the other in embarrassment by compelling him to get the spare changed. As and when a feed back was asked for from me telephonically by TVS customer care/service station for the service "Satisfaction". I always said " No, I am not satisfied" and in reply I often hear, "Sir, please visit the service station with your bike , we will get the needful done". But when I visit again, waste the whole day for a small thing and even finally come out dissatisfied. Last time I got my bike serviced from the said service centre on 03.02.11vide Job Card No 8180, bill No 5715 dt 03.02.11 for Rs 535 + 450. Service Centre left pending washing and some nuts with the excuse pump was not working and the same was done after 4-5 days. On 16.02.11 suddenly bike jammed and problem to pick up speed occurred. We took the bike to service centre on 17.02.11 and was there for two days without any worth. Again Bill No 6181 (Job Card No 12595) dt 18.02.11 for Rs 687/- was paid. The same day self as well as kick start stopped working en-route while visiting some friend at night and the bike needed to pull for some distance to reach back home. Mr Gopal was narrated the whole problem telephonically on 20.02.11 and in turn he asked to bring the bike to service station. On 24.02.11 my son once again took the vehicle to service station where the mechanic from his side repaired the defect to the best of his knowledge and ensured that there won't be any problem hereafter. But I am sorry to inform and very annoyed for inferior service by the above service centre. From the above, it is clear that the mechanics and staff working in the service centre is not experienced at all and is not trustworthy. The bike is still not starting with one touch to the self start and is frequently missing the self. Mr Sharma at service centre has been informed of the problem on 28.02.11 at 10.20 AM who in turn again asked to take the bike to service station. As on date, I the following problems still exist:-

1. Frequently missing self start.

2. Timing is not shown correct.

3. Vehicle needs alignment.

4. Front brake nuts are missing since last service.

5. Original rear brake nut not fitted.

6. Body of the bike below / beside the battery is quite rusted for last around one year and nothing has been done by the Service Station in spite of repeated visits but charged for every visit.

Would the authorities concerned would let me know what to do ? Should I leave everything/my daily routine and keep visiting the service centre on daily basis ?

I would like to request that I may kindly be compensated by replacing the bike with new one by the SK trader/TVS Co.

Kindly do look into the matter and get the needful done. Some policy/orders may be framed and implemented in letter and spirit at service station strictly to avoid embarrassment to the valuable customers.

It is further informed to the TVS Co. that a customer goes for purchase of a TVS bike with very enthusiasm but everything shatters when it comes to the after sale service by the so authorized service centre. TVS Company must have realized decline in demand of TVS bikes in the market. If not yet, the day is not far when the TVS bike will vanish from the market as poor service by the dealers/service stations is tarnishing the image of TVS.


Thanking you,


With regards,


Subedar Major Krishan Lal
T 1/5 RR Colony near DK II
Delhi Cantt. New Delhi -10
email : [protected]@yahoo.com
Mob : [protected]
28.02..2011