[Resolved]  Unicon Investment Solutions — CRUCIAL SITUATION IN UNICON PANIPAT

Dear Unicom Team

I AM WAITING FOR YOUR REVERT SINCE 28 October 2009. BUT THERE IS NEITHER ANY RESOLUTION DONE BY YOU NOR ANY SATISFACTION ANSWER.



THIS IS VERY GOOD EXAMPLE OF CUSTOMER SATISFACTION FEEDBACK.



FINALLY... HOW MUCH YOU WILL TAKE THE TIME FOR THE SAME???



KINDLY REVERT AT EARLIST.



REGARDS

VINOD DUTT

[protected].





[protected] Original message[protected]
From:Unicon Help Desk< [protected]@uniconindia.in >
Date: 05 Dec 09 11:53:59
Subject: RE: FW: 1st Reminder :- Crucial Situation in Unicon Investment Solutions Panipat.
To: "=?UTF-8?Q?VINOD_DUTT?="


Dear Mr. Dutt,


Greetings of the day to you!


With reference to your mail received, we would like to inform you that we are working on the issue raised by you and we shall shortly get back to you with a resolution.


Thanks for your patience and cooperation.


Regards,


Customer Care Desk
Unicon Investment Solutions
D-221, Sector 63, Noida,
Uttar Pradesh 201301

Ph:[protected]

Toll Free number[protected]



-----Original Message-----
From: [protected]@in.com
Sent: 12/03/2009 10:12 AM
To: "helpdesk"
CC: "Unicon Help Desk"
Subject: 1st Reminder :- Crucial Situation in Unicon Investment Solutions Panipat.


Dear Team

Even after repeated reminders I have still not received any revert for my Complain.Such negligence on your part pains me allot. If this is the way a reputed concern behaves with the customers then I feel the same would be the case with a majority of the clients. Gone are the days when the focus of any business was sales. In this cut throat competitive market where lot of companies are fighting over a large piece of market share, the service provided by you is poor. So my experience with Unicon Investment Solutions is now turning from bad to worse.

Firstly your employee done trading in my account without my intimation. And at your end replied that it is in under process after past thirty days it means the staff is not equiped to handle customer grievances.


Also I would like to inform you that in a town like Panipat which is small, a bad word of mouth publicity will earn a bad name for your company and effect your sales adversley. I am of the opinioin that such an act of mishandling of a client is unethical and against a prudent bussiness practice. I am also working in service sector and I understand and acknowledge customer satisfaction and customer delight. So I request to handle my complaint and reply me at the earliest. If not I will be forced to take a legal action and also report the same to electronic media.


Looking forward for your cooperation.


Regards

Vinod Dutt Sharma


[protected]











[protected] Original message[protected]
From:Vinodduttsharma< [protected]@in.com >
Date: 28 Nov 09 18:14:25
Subject: Re:=?UTF-8?Q?FW=3A_ESCALATION_REGARDING_USER_ID_?==?UTF-8?Q?AND_PASSWORD.?=
To: "=?UTF-8?Q?Unicon_Help_Desk?="


Dear Team

Thanks for revert me.

Waiting for favorable revert.

Regards

vinod dutt

[protected]




[protected] Original message[protected]
From:=?UTF-8?Q?Unicon_Help_Desk?=< [protected]@uniconindia.in >
Date: 25 Nov 09 16:59:25
Subject: =?UTF-8?Q?FW=3A_ESCALATION_REGARDING_USER_ID_?==?UTF-8?Q?AND_PASSWORD.?=
To: "=?UTF-8?Q?VINOD_DUTT?="


Dear Mr. Dutt,


Greetings of the day to you!


With reference to your mail received, this is to inform you that, we are working on your query received and we will get back to you with resolution via same Query id shortly.


Thanks for your patience and cooperation.



Regards,


Customer Care Desk
Unicon Investment Solutions
D-221, Sector 63, Noida,
Uttar Pradesh 201301

Ph:[protected]

Toll Free number[protected]


-----Original Message-----
From: [protected]@in.com
Sent: 11/23/2009 3:48 PM
To: [protected]@uniconindia.in
CC:
Subject: ESCALATION REGARDING USER ID AND PASSWORD.


Dear Team


I have opened a Demat account with Unicon Securities Private Limited. My Unique Client Code is PP975. My DP ID is 12053500 I haven€™t use the account for single trade. But as per Contract Note received from Unicon Securities Private Limted. Trade is reflecting (Purchase of CALS refineries LT; Quantity 200 @ Rs. 0.59 ; order No. [protected] and Trade No. 4318) on 28/10/2009.


But I would like to bring to your notice that I haven€™t made any trade through this account. So I am of the opinion that my ID and password has been missed out from your employee.


I wish to close the account from last 30 days. Many times I have called on your customer care No[protected] for settle the account but the above said matter is still pending.


I wish to bring to your kind notice the above said discrepancies . Kindly settle my account at the earliest.


Moreover Mr. Kamal had made me sign on closure letters of the account. Dispite the fact that my account still hold securities.


KINDLY ADVICE THE FURTHER COURSE OF ACTION AND OBLIGED.


Regards

Vinod Dutt

[protected].


Dear helpdesk! Get Yourself a cool, short @in.com Email ID now!