[Resolved]  UPS India — Poor Service-- Lodging Complaint with Consumer Court..

Address:

South Delhi, Delhi

Customer Care Microtek Inverter and UPS,
I introduce myself as your Disappointed Customer with your dreadful repair services falling in the warranty period.This has been repeated more than 3 Times consecutively.
As per the Terms & Conditions complaint is supposed to be looked into next day of the complaint lodge date but due to negligent service it usually takes more than a week.

Who will bear the loss incurred in my business during this period due to service delay?

Model number and Complaint Details-
Model-UPS-SEBZ850shinewaweupseb
Serial No-9FGWNB26776
Purchase Date-7-Jan-10
Under Warranty up to-1-jun-2011
My Location Details-
Badu's Petro,Indian Oil Petrol Pump
F-28,Pushpanjali Farms,NH-8,Dwarika Link Road,New Delhi-110061

Complaint Number-31485
Complainer-Mr. Pushpendra Sharma Mob-[protected]
Last Complain lodge Date-31-Aug-10
Engineer Visit date-7-Sept-10

Why So much Delay..?

Service In charge from Microtek- Mr Sushant
Engineer Details- Mr Ajay ,Contact Number- [protected]

This Service In charge Sushant kept making us fool every day that engineer is on the way but actually he did not assign this complaint to any of the engineer till yesterday(6-Sept-10)evening.

Intention behind this all delay--- there are some customers who pay the money to get the service quickly even they are under warranty period..So your Engineer Mr Ajay asked us to pay the money to get the complaint rectified quickly and Service in charge Mr Sushant is also involved in the scam.

Advice to Microtek-- You should spend some money to enhance the customer service not in the Advertisments...that will increase the sale and you can win the trust of the customers.

I have seen hell number of complaints from the customers against you in the complaints websites Some of the URLs under mentioned---Microtek should work out on this...

https://www.consumercomplaints.in.../microtek-inverter-a16188.html
www.consumercourt.in/.../4825-microtek-inverter-complaint.html
www.complaintsboard.com/complaints/microtek-inverter-c17291.html


This is to inform you that next time if same will be repeated with us being a responsible and aware Customer we will lodge the complaint and drag Microtek to the Consumer Court .


Note- Microtek Kindly Consider this mail as a General Advise before Lodging the Complaint with the Consumer Court.





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Warm Regards
Vijay Kr. Sharma::[protected]