Uti Technology Services Limited — PAN service

Hi,
This is very embarssing to know that companies like UTI are so lousy.
I am deliberately using these words because its almost been a year since i applied for my PAN card and have not received the same.

I may be wrong in any of my interpretations, but for god's sake please instruct UTI people to send the important things like PAN card through registered post and not normal post.
Please, please, please.