An item that was bought online in mid June 08 at Utsavsarees.com never was sent. I sent 2 emails through the message box on their website asking about it, and both messages were sent back as "undeliverable". I then sent 2 messages directly to their email address, but no reply to either. Then messaged them on their instant message online customer service, and after a 20 minute delay to the question of why it was 3 months after the order was sent and the item has not been sent (their website says it would be about 2 weeks), the reply was "Order Work In Progress".
This is what is on their website:
Your payment has been confirmed from our payment gateway. Your order is in manufacturing process. If the item is available in stock, then it will be shipped in 2-3 days otherwise 12-15 days.
The item cost $130 USD. I don't mind having lost that if they believe it is ok for their business to take the money without an exchange of goods or service. But the lying, ignoring of email inquiries of one's paid-for order, and evasiveness from their customer service is a major 'red flag' warning to not spend one's money there.
They had plenty of opportunity to explain the reason for the "delay" (or whatever excuse), and it would have been ok, but they chose not to take it. I likely would have been a future customer several times over and promoted them via word-of-mouth if the item was of good quality, so they have lost more than I have.
I just wanted to post this as a warning to anyone considering buying from Utsav Sarees online. They have good prices, nice photos on their website, but seem to lack basic professional integrity. Was this information helpful? | 
When I did not get my clothes 10 days after I placed order than I contacted them by email. They said they are facing problem and They will ship my order in 3 to 4 days. They gave me same type of promise atleast 6 to 7 times, every time I did inquiry about my oprder. "Legally and Morally, They should have inform me after 2 days pass from my order date that "Dear Madam, We can not ship your order in the timeline we promised you at time of the placing order. we can not promise any shipping time for your items right now. So, would you like to wait for your items or would you like to cancel the order?" instead of doing this they did not inform me at all. even after I explain my problem to them that now I missed my occasion and I only choose you because express delivery option of yours. they did not offer refund and all they give me is: false promise about delivery.
After almost two months, When I recieved the items: fittings were horrible, some of them were doubled of my size and some of were short and small for my size, designs were totally changed and it was hard to recognise for my both blouse or choli's that which one is the front part and which one is the back. By first look anybody could tell that this is a work of some inexperienced, inefficient tailors work. Even, it's a shame to call a tailor to the person which stiched my clothes. it was useless for wearing and imrepairable. it was shock for me that after waiting for so long time and after I missed my all occasion to wear those items, Finally when I received them, it was useless. I have done online shpooing many times for indian clothes and I have measure my body and had provided body measurement many times and always had received perfect fittings. Sometimes little bit loose or tight fitting is understanble. Slight different in designs are also understandable. But totally size change and design change is not understandable and acceptable at all which Utsav sarees has done with me. When I asked for refund they told me we will only do ultration and will not give any refund.
Now, I send them all items back in end of the August 2010 and this is end of October 2010, I have received nothing from them. Whenever I did inquiry, again they started give me promise that they will ship in 2 to 3 days. For last 2 months they are saying same things to me but did Not sending anything.
Now I got tired because this is 4 months passed after I have paid for my items(mid of June 2010) and never got to wear them. So, I told them twice last month that pl. return my items with all changes or return my money because it's very long time and I have waited enough but there is no action from their side.
So, finally I gave them final notice by email that pl. return my money. I don't want your items anymore because: 1. You exceeded the time limits of shipping which is 4 months and 2. You have done very bad job in stitching and moreover I have already missed my all occasions to wear it and those are useless for me now.
After, I send them this email they stop replying my email, They took my money for free and haven't send me anything till today and haven't refund my money yet.
I strongly recommend that never do shopping with them.