[Resolved]  Viewsonic — Poor Service

Having been a customer of Viewsonic for 20 years since their PC monitor days in Asia, I feel terribly disappointed by the treatment I received in this instance.

I was pretty pleased with my original Can$300 something Viewpad 7 purchased in Canada but unfortunately it broke down suddenly within 6 months o[censored]se. I followed Viewsonic's online support's instruction to return everything in the original packaging to their office for a repair or replacement. The earphones, power adapter and the faux leather tablet case/cover were so well-kept that they're sent back to them with my defective VPAD 7 like new. I spent extra money to send the parcel via overnight express to their office on Dec 11, 2011 and they received and issued the PMA ticket number R[protected] on Dec 12, 2011. Then they took one full month to return another to me and I finally received the parcel on Jan 11, 2012. But what I have received from them are disappointingly the following:

1. A refurbished VPAD 7 of an older serial number without front and back screen protectors, my expensive screen protector that I sent with my original tablet is also missing. I don't really mind this though.
2. The original set of handfree earphones is missing (now received back after weeks of complaint).
3. The power adapter is dirty and covered with lots of sticker glue. And it becomes hot after plugging in for a short while.
4. The USB cable becomes a very cheap dollar shop one instead of the original one.
5. The faux leather tablet case/cover is old and torn and pressed with wrinkles as if it has been opened and closed 1000 times. It is loose and some tread-lining on the side is broken. The elastic band that's used to hold the cover is also loose. It is also not flat, with protruding sewing material from the inside of the flip cover that unduly scratches the screen of the tablet when it's closed.
6. Worst of all: While my original VPAD 7 had an Android v.2.2.2 ROM, this returned one only has the very buggy v.2.2.1. Some of my purchased Apps cannot be restored or run on it.
7. This returned tablet has problem reading my microSD. While I had no problem using a 32GB micoSD on my original VPAD 7, now at least 9 out of 10 times I have to reboot a few times or reinsert the microSD to get it working even when the microSD is only 8GB.
8. The GPS sensor has a problem that the coordinates and directions are deviated.
9. Even the packaging box is torn and pressed

It is highly ridiculous that they took away my 6-month old Viewpad 7 when I sent them back last December for a repair/replacement but they replaced it with a very old and still problematic one featuring a very buggy and even older Android ROM of version older than mine after having kept me waiting for a full month instead of 14 days as they claimed for the turnaround time.

They seem to be just swapping faulty ones, and give customers even worse ones, depending on the customer's luck.

I have contacted Viewsonic numerous times for this issue but they either ignored my complaint or took ages to reply. My messages were not responded even when they're addressed to Viewsonic's chairman Mr James Chu.

And now they kept me waiting for months for their resolution and finally today (Jan 30, 2012) they ridiculously replied that they could send me back a new one only if I had a receipt that showed the corresponding purchase of my tablet was made within the last 30 days. What's the fool's logic for this? They know clearly it's purchased a few months ago already before I sent them back for the repair/replacement. Even their last reply took more than 30 days!

How could Viewsonic take away their customer's relatively new purchased product and simply replaced it with a problematic older one from their refurbished stock with all the old and dirty accessories?

Can we do justice?

I feel very disappointed at their service. Now 10 out of 10 times after I rebooted my Viewpad 7 I had to reinsert my MicroSD card many times for it to read and start properly. Their supports could not help, and they have kept stalling and refused to return a new working one to me. I don't think I will purchase another Viewsonic product. That's truly a nightmare guaranteed to end any long term customer relationship.