[Resolved]  Virgin Mobile Service — Outgoing calls are barred for no reasons

On last 9th March 2010 I purchased a new Virgin GSM SIM card from Univercell showroom of Indiranagar Branch, Bangalore. But today,i.e. 17th March 2010, since morning I have been getting announcement that my outgoing calls are barred and I can only receive incoming messages and calls. Here are the information -
* I paid Rs. 50 for this SIM card connection and got talktime of Rs. 43
* I provided my college ID card and a passport size photo
* I still have balance of Rs. 28.93.
* Worst thing is that - I can't even call customer care from this number.
Even after having all the requirements performed why am I facing problems with outgoing calls? So far, I have tested each and every telecom brands and never faced this kind of problems in the past. This is the first time I'm facing like this experience and that is with this hopeless and undeveloped Virgin service. Most of my friends avoid of talking about Virgin connection, as they know it has a long long way to go like that of Airtel or Tata Docomo.
Before I completely lost my patience and abandon forever you service I'm waiting a good response from the customer support team. Once my limit reaches I'll break the SIM card and say goodbye forever to this brand, as well as never recommend others to take.
Before conclusion let me point out 2 worst experiences. First, everyday Rs. 1.50 is deducted from my balance. None like this feature in Virgin connection because other providers don't do so. Second, when I enquired for offers and tariffs the Customer Care Representative behaved with me like he was speaking English for the first time. He was so restless and impatient to understand the customer's words. This is a nonsense quality for your service.
I know only 2 friends who are using Virgin CDMA SIM card. The reason is nothing but there is a strong dislike for this service from the people whom I meet everyday. To be more specific, one my friend even kicked the job offer in Virgin retail stores, when he just learnt that it was with Virgin. And he was offered totally the lowest salary in that retail shope while others who are working for Vodafone or Airtel or Tata Docomo were given a handsome amount. Now on reading this you can guess what is the satus of Virgin in India. It is at the lowest position, and not at standard like those of other service providers.
Finally I request you to think twice before taking any new SIM card from this provider, otherwise you will too face in similar situation like me. All the best for best connection...!!!

SATYAMEVA JAYATE
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Aug 13, 2020
Complaint marked as Resolved 
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Virgin mobile service — Connection deactivation without any valid reason

Last month, I purchsed a new virgin mobile with the connection through online. After one week they disconnected the mobile citing the reason "documents not submitted". As per their policy, they are supposed to send their person to pick up the documents from customers place for online transactions. No body came to my place to pick up the documents and while I am approaching any retailer to submit the documents, they are not accepting citing the reason that you have purchased through online. It's very ridiculous. They have blocked the service even I am not able to make toll free customer care numbers. I have called several times from my other mobile to restore the service and send some one to collect the documents. Nothing changed even after several complains.I am very unhappy with their service. I am supposed to receive some free gifts along with the mobile but even after 2 months is over I did not get any communication to that effect.

Their service is not very user friendly, after making a call user should be knowing how much deducted from your account. But they do not have such facility. It's very difficult to track your account balance, they do not have the facility to get the account balance by dialing any number.

My experience with Virgin is very bad. I do not recomend anybody to fall trap in such colorful advertisements.

Thanks,
Biranchi

virgin mobiles — barring of calls

bought mob on 7th dec2008, gets activated on 9th dec, barred calls on 13th dec still no response from network n(useless network) . even i ve made complaint abt tis, the cmolt no is VCF07036083.

IF THE BARR THE CALLS THE CUSTMR SHOULD ABLE TO CONTACT CUSTOMER CARE, EVEN TAT FACILITY IS NT TER IN THIS WASTE USELESS NETWORK.

after calling to servel times erm othr nos but no response...

virgin is waste and use less network, no customer satisfaction

VIRGIG IS NOT VIRGIN
STUPID NETWORK

virgin mobiles — Outgoing Calls Barred

I bought a prepaid connection from virgin on 6th April and deposited my PAN card and Driving License as the ID Proof (having my permanent Address) but on 12th of April they just barred my calls giving reason that you havn't provided your address proof on asking they told that this is mentioned in Terms and conditions that you need to provide your Present Address Proof for that, and after going through their Terms and Conditions I found that there is no such Clause and when again I asked them to launch a complaint for this they mentioned we are going to lauch a complaint for this reason and they are not even telling under which clause this is mentioned that for prepaid number we require to provide them our present address proof their retailer told me that PAN card and Driving License are enough as the ID proof.

virgin mobiles — ECS WITHDRAWAL

disconnected numbers are following after that i am recieve the bills and virgin mobile
co. withdwral ecs from bank last 6 months after recieve the req no
29902, 29923, 02922, 29923


[protected]
[protected]
[protected]
[protected]
[protected]
This is true story take action immediately against this complaint, otherwise in future so many customers are suffer with same problem.

Regards,
Rakesh Pandey
We need to take immediate action related to this problem and so many people will suffer in future.

Regards,
Neha Luthra
plz take action as soon as possible bcoz it is creating a lot of problem .This is true story take action immediately against this complaint, otherwise in future so many customers are suffer with same problem.
do take action plz because causing my problems.This is true story take action immediately against this complaint, otherwise in future so many customers are suffer with same problem.
hi sir m vergin GSM user since last month but now time my no. is on temporary on hold plz check my my no that is [protected] and my e-mail id is [protected]@gamail.com
please inform me that how to check my call details.my email id is sonusolanki.[protected]@gmail.com

Please Give my PUK Code and PIN No for Mobile no. +91-8602875253

Hello Sir/Ma'am, I have unwillingly entered three time wrong PIN CODE so my SIM is blocked. So Please provide my PUK Code and PIN No for Mobile no. +91-[protected]

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