VLCC — CHEATING AND POOR CUSTOMER SERVICE

I joined for the VLCC program last November, paying around |AED 6500. I have hardly got any results. I suffer from eczema (skin allergy), due to which my skin is sensitive to many products, which i feel VLCC should be aware of before i join the program.. While i joined, they told me the heating sessions will not be given to me, but of course they have charged me for the same. After a few sessions of tummy tuck, i got a severe allergy reaction with the anti cellulite gel that they use, due to which i could not continue my sessions.

In this case,i feel, I am not responsible for what has happened and the whole blame goes on VLCC for not informing me before i joined the program. I am eligible for a refund.. For this i have called their customer service a ''n'' number of times but i have not received any call or feedback from them yet..

How much more could they cheat a customer for business and money... THE BIGGEST CHEATERS I HAVE EVEN SEEN..I hardly lost a kg in 3 months time of VLCC, had allergy reaction also, and no effect for the cash spend...

I have no clue how to even give a complain...
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Dear Shilpa,
Greetings from VLCC! Our sincere apologies for the inconvenience caused to you. It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us. We would like to inform you that results vary from person to person and we assure you VLCC has a team of experts who will ensure desired results once the instructions are followed. Please write to us at [protected]@vlcc.co.in with your name, contact information and the exact center you had enrolled for the services and we will investigate further and work closely with you to achieve the desired results. Looking forward to hear from you soon.
Yours sincerely,
Customer Care Team.

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