[Resolved]  Vox Room Heater From Indiatimes — Never Replaced

Address:

Bangalore, Karnataka

we had ordered a VOXX Room heater after we saw an in India times offer with buy one and get one free for rupees ,as per their schedule the product was delivered and as soon as we made the payment the courier person dissapeared, when after i opened the box to my surprise the whole product was in broken stage and not suitable for use , immdtly when i called the courier person his first responded and next he switched of the phone , later when we tried to contact the customer care after several talks they agreed to take back and replace it , and came a new courier person whop came to us and took back the product damaged and gave an acknowledgement.but now its almost 2 months i have not got the product nor i am answered by the customer care , nor they receive my call nor they are replying my emails sent ..plz advice what to do..