[Resolved]  Vrl Logisitics Ltd — Useless Service

My Manufacturer shipped 5 Carton Boxes from Secunderabad by VRL, Consignment #[protected] on July 10, 2009. This is supposed to reach Bangalore on July 11, 2009. When we called yesterday - July 13, 2009, they said that they have still not received the Consignment. Our Manufacturer in Secunderabad contacted the local VRL office and they told them that it has already reached Bangalore on July 13, 2009. So, we called the local office and they tell us that they have not received the consignment. There are important materials in this consignment and VRL Customer Service is so bad they they are not even polite when they answer and most of the time the phone itself is not answered.
Even today on July 14, 2009, we have still not received the goods and this is utterly ridiculous service by VRL. I would not recommend them even to my worst enemy. This kind of service or dis-service is just not acceptable.
One thing is for sure, we will never use VRL again and I will certainly not recommend it to anyone else.