[Resolved]  Worst Experience With BSNL CellOne Chennai — Change of address request

Address:

Chennai, Tamil Nadu

I am having BSNL CellOne Postpaid mobile connection since last 3-4years and last year I have changed to other residence and to change my mobile communication address, I went to Guindy BSNL office (someone suggested in my office to go to this branch) and submitted a written application last year (2010 and dont remember the exact date) and they didnt given me any token of receipt rather they said within one week your request would be updated in our system. With that assurance, I waited until 2 weeks and no communication I have received from BSNL office and funny part is the bills are going to my old address only since an year time. Inspite of going multiple times to BSNL office and submitted application, nothing happened.

Finally, today (06-Jun-2011) I went to BSNL website and found a toll free number to call (http://www.bsnl.co.in/service/helpdesk.htm) '[protected]'. The option given in them are
dial 1 for tamil and dial 2 for English (I pressed 2)
dial 1 for prepaid and dial 2 for postpaid mobile (I pressed 2)
...dial 2 for requests (I pressed) and ended up in hearing two options - 1 for 2G and 2 for 3G request. AGAIN I repeated the process and this time I dialled 4 in the last step which is for complaints.

One Mr. Ali (I asked his name in the last minute) took my call and talking in tamil and asked me do you know tamil. I said no, but i said i can understand little bit. He then asked me to wait where he told he will forward the call to his senior who know english. After 5mins (I waited in the call) same person came and started talking in tamil saying what do you want, I have told him in english saying this is pertinent to address change. He didnt understood and finally after explaining him both in english as well in tamil (little bit), he understood as address change request and simply suggested to go and submit an application at nearest BSNL office (I literally laughed at this moment as I was doing this traditionally since an year) and told him that I already did this multiple times and he then asked me new address to tell. While I was saying my address (I just started telling new address...) he said "ok thank you, any other services you are looking for"...I told him I havent completed telling new address... he said "tell me new address"...while I just started again...he said "you call me tomorrow, we have your information online and we will look into it and your address will get reflected soon in our systems (in Tamil language), thank you...", then I told him I havent given my address how can you change my address to new address... then conversation went on for couple of minutes in same way and then I finally had to cut the call as he was always insisting me to call next day. I then asked for his name ... he said Ali and then I was asking for his complete name and again said Ali.

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This could be one of the good case studies for those who are been hiring into BSNL call center support ....

Equally sucks the experience and services from BSNL - the one and only nation's Govt. driven Mobile vendor.
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Now, I am in a situation where I cant even change my number as that no. is been registered with many other contacts and other things.