www.HotelPushpak.com — Denying after taking advance for hotel booking

R.Sgr

from Itimadpur, Uttar Pradesh

Address:

Bijnor, Uttar Pradesh

I booked 4 rooms in a hotel Pratap Regnecy in Nainital thru online Travel Agent "hotelpushpak.com". Booking was made on 17.12.2010 for 2 days i.e. 31st Dec 2010 to 2nd Jan 2010. The Travel Agent had confirmed my booking vide order no. HPR[protected] against which I made advance payment online on 17.12.2010 to "hotelpushpak.com".
But on 29.12.2010 I'm getting calls from the same Travel Agent that my booking is not confirmed as there are no rooms available in the said hotel. I've already made further travel arrangements of Taxi & Ranikhet.
Now at the last moment the Travel Agent is denying the booking.
Pls advice.

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Comments

R.Sgr

from Itimadpur, Uttar Pradesh

This is in regards to complaint which I booked online against hotelpushpak.com on 30.12.2010 for denying booking in the agreed hotel after taking advance payment. I would like to inform that the agent has agreed to provide me an alternative property which I've accepted provided it is as per standard norms. So I'm withdrawing the complaint against him/ her.
Thanks.