HotelPushpak.com Complaints & Reviews

This is pramod sahoo, i had booked marriage reception party at hotel pushpak, kalpana square, bhubaneswar & i had deposited rs.80, 000 on march 20th 2019. Due to some unavoidable reasons i had cancelled booking on march 25th 2019, but now they unwillingly to return entire money without any clarification. I have already discussed entire matter and request for refund money after any cancellations fees.
I requested to all people please verify all documents details before any banquet booking or hotel booking. They don't have any terms and conditions policy. They don't have corporate mail ids. Mr. Avinash ghantayet (Manager and mr. Jitendra owner of hotel pushpak both person are cheater and good knowledge about how to cheat a person.
Mr. Avinash told me if someone cancelled before 60 days of events hotel won't refunded any money but in my case i had bookings before 35 days and cancelled before 30 days of booking. Then how could be possible for any backdate cancelled.
They don't know any policies and they love to communicate person with their personal mail id. [protected]@gmail.com and avinash. [protected]@gmail.com

So be careful before any banquet or hotel booking.

This would be a warning to you all who are planning to book or using WWW.HOTELPUSHPAK.COM in future. Please go anywhere but avoid hotel pushpak.com services. I had done one online booking which i have huge regret, the booking was for goa, their website was showing clearly room availability and asking for advance payment for confirm booking. I had done advance payment and wanted to be relaxed but after two days i got one mail from them:
"thank you for choosing goan cafe n resort for your stay in goa.
We regret to inform you that there is no room available (Full or a part of your stay) for the requested room type and date (S).
Please visit our website to check other hotels for the destination location or other rooms in the same hotel.
Rajesh/sabya
Reservation executive
Hotelpushpak.com
Phone:[protected] / 3074333 fax:[protected]
Cell phone: (0) [protected] / [protected] (Mr. Avinash)
Email: [protected]@hotelpushpak.com, [protected]@hotelpushpak.com
Website: www.hotelpushpak.com, www.hotelpushpak.com/packages
My booking details:
—
No. Of rooms : 1
Arrival date : 24-jan-2018
No. Of days : 3 (Occupancy - 2 adults, 1 children)
Room type :deluxe appt. A/c – double
Transaction : successful
Order : hpr[protected]
This is really not acceptable after received my advance for the hotel booking, they cancelled my booking. Generally if anyone paid any advance to any hotel or company means a confirmed booking or reservation anywhere but for this company may be some different definitions. While online booking, it was showing room availability then how come it's happened that no room available on my dates. According to my room booking i booked my air tickets also they ruined my all programme. I called as above mentioned name mr. Rajesh from out of india, as i was not in india that time but he was not able to give me any solution and after that he disconnect my call, again i called them plenty of times but as showing unprofessionalism they disconnect my call every time after that i mailed them for refund and it is almost 2 weeks but still i am waiting for my advance refund.
Guys please be aware and don’t use hotel pushpak for any damn services otherwise you will loose your hard earn money as well as health.

I had made the following bookings with Hotel Pushpak: (www.hotelpushpak.com) 1. Hotel Dhanyasree, Munnar from 07.12.14 to 09.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 04.12.14 with Cancellation Confirmation ref: # HPR-CANCEL-18164. The refund amount due was Rs.1217.00. 2. Hotel Sithara International, Thekaddy from 10.12.14 to 11.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 07.12.14 with Cancellation Confirmation ref: # HPR-CANCEL- 18166. The refund amount due was Rs.1400.00. 3. Pagoda Resorts, Alleppey from 11.12.14 to 12.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 08.12.14 with Cancellation Confirmation ref: # HPR-CANCEL- 18168. The refund amount due was Rs.2178.00. Hotel Pushpak’s refund policy states that refund policy will be processed within 14 business days. I am yet to receive the total refund amount of Rs.4795.00. I have emailed them at [protected]@hotelpushpak.com asking for the refund on 28.12.14. I sent further email reminders on 01.01.15, 08.01.15 and 11.01.15. There is absolutely no response from Hotel Pushpak neither as a reply to emails or to refund the amounts back to my credit card. Telephone contacts of Hotel Pushpak are:[protected] or (0) [protected]

I had made the following bookings with Hotel Pushpak: (www.hotelpushpak.com) 1. Hotel Dhanyasree, Munnar from 07.12.14 to 09.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 04.12.14 with Cancellation Confirmation ref: # HPR-CANCEL-18164. The refund amount due was Rs.1217.00. 2. Hotel Sithara International, Thekaddy from 10.12.14 to 11.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 07.12.14 with Cancellation Confirmation ref: # HPR-CANCEL- 18166. The refund amount due was Rs.1400.00. 3. Pagoda Resorts, Alleppey from 11.12.14 to 12.12.14 with Booking ref # HPR[protected]. This was cancelled by me on 08.12.14 with Cancellation Confirmation ref: # HPR-CANCEL- 18168. The refund amount due was Rs.2178.00. Hotel Pushpak’s refund policy states that refund policy will be processed within 14 business days. I am yet to receive the total refund amount of Rs.4795.00. I have emailed them at [protected]@hotelpushpak.com asking for the refund on 28.12.14. I sent further email reminders on 01.01.15, 08.01.15 and 11.01.15. There is absolutely no response from Hotel Pushpak neither as a reply to emails or to refund the amounts back to my credit card. Telephone contacts of Hotel Pushpak are:[protected] or (0) [protected] |

I had booked my vacation on web booking agent hotelpushpak.com for my visit of Jaipur in month of Aug-13 and selected hotel named narayan niwas castle for 3 night stay and paid Rs. 3875/- as advance payment through my credit card. at that time hotel distance from Jaipur railway station was shown 4 Kms at one side of screen of their website and it was booked. while verifying the same on detail of hotel while is received the voucher, it was showing 40 kms from Jaipur city so i immidiatly contacted pushpak and they assured me that hotel is well located in city area. I received call from hotel before 3 days of arrival and they informed that actually hotel is 200 kms away fro Jaipur and it was shock for me and my family. I had no option and i called hotel pushpak people and they simply denied to refund the amount. i had to stay in another hotel and paid more amount there. After the incident i am regularly calling them and sending mail for refund of the amount but they are not listing at all and saying that narayan niwas is not refunding amount/. Here narayan niwas is not at all responsible for this cheat and only hotel pushpak are cheater who have shown wrong distance on their web site and now they are not refunding my amount. I have number of times requested and i was speaking to Ms. Suniti and Mr. Vikas and i have asked them to let me speak to their superiors but as their intention is to cheat to they are not giving me contact no of them. i have all proofs with me to prove the fact. Mehul Buch [protected] Gandhidham-Kutch

I have booked online 2BHK apartment for 6 adults at Silver Oak Holiday Home, Shirdi for dt 26.01.2012 before 35 days on 22.12.2011 through Travel Agent HotelPushpak.com through internet and received CONFIRMED booking and was allotted booking ID HPR[protected].

On 25.01.2012 the Executive of HotelPushpak.Com Mr.Chander called me at 22.30 PM and informed me that my booking with SilverOak Holiday Homes at Shirdi is cancelled due to heavy rush of Republic Day and also informed me that Silver Oak management has allotted the booking to someone else. So HotelPushpak.Com has cancelled my booking!!

The said confirmed booking was cancelled without my permission & consent and without my fault. They have cancelled my booking before 12 hours and I was not in position to re-plan my schedule as car rental and all leaves arrangement for 6 adults was done. Due to heavy rush of Republic day I was not able to reserve any good Hotel for my staying.

I wrote them on 31.01.2012 to pay me compensation for my mental harassment but neither them replied or apologized.

So please registered my complain and punished them for the mental harassment of 6 highly educated persons group of Doctor, Engineer and CA.

Hitesh Sheth
+91-[protected], +91-[protected]

Please do not make a costly mistake and use Hotel Pushpak.com. We booked a hotel with them in February 2011 for December 2011 and paid a deposit equivalent to £143. Our booking was confirmed by them on 1 March. In mid September 2011 we were informed that they could not provide the hotel we had booked. We requested a refund of our deposit on 28 September and have since sent many emails to chase them up. Despite 3 separate promises that the payment is being processed we are still waiting and fear we will not see our money again. I’ve copied the customer service and refund guarantees from this Hotel Pushpak.com website below. Don’t believe them, they are completely worthless, in our experience every statement is false. Please save yourself grief and money and just avoid them.
“We continually strive to attain the highest level of guest satisfaction. Our guest service people are prompt in answering your questions and taking care of all your needs and ensuring that you are pleased with your decision to stay with us. We guarantee 100% satisfaction”
“Q| What is the Refund Policy?
A. Once booking is cancelled and refund requested, we will process the refund within 14 business days. Most of the time it is less than that.
Q| Is my booking confirmed if I have made the payment?
No. After recieving the payment, we will find room availability. If the room is available for the requested hotel and dates, you will recieve an email from us confirming the booking and confirming the reciept of the advance payment. Otherwise, your advance payment will be immediately refunded.”

On[protected], I tried to book a hotel in the name of of my friend Mr. Dipankar Ser in puri, orrisa via Hotelpushpak.com by using my mastercard bearing no. [protected]. During Booking an amount of Rs. 3300/- ( Rupess Three thousand and three hundred) only had been debited from my account but after debited the money, they don't confirm my booking and my booking was not confirmed. They send me an emial and i.e is as follows:

Dear Mr. Dipankar Sen,

Thank you for visiting HotelPushpak.com and for your booking request for Hotel Rumani. One of our reservations specialist will be attending to your booking request and will get back to you as soon as possible. Please mention your following booking number for all future communications.

Your current booking number is HPR[protected]

Your booking is NOT confirmed until you have received the CONFIRMATION email from us. The CONFIRMATION email will have your login PIN that may be used to check your booking details. Confirmation email is usually sent between 6 to 24 hours from the time of booking.

Booking requests are attended during the following hours (Indian Standard Time):
Mon-Sat: 9 AM to 6 PM
Sun : 10 AM to 5 PM

If you have urgent booking needs, please feel free to call us at[protected] / (0) [protected] / (0) [protected].


Sincerely,

Reservations Manager
HotelPushpak.com

Let me know isn't an act of cheating a customer.
I request to get my dues clear as soon as possible otherwise I have no option but to go in consumer forum to make complaint.
Saleem Khan
56. Model Houses,
Lucknow
[protected]
[protected]@yahoo.com

They again send me an email an i.e as follows:

Dear Mr. Dipankar Sen,

Thank you for choosing Hotel Rumani for your stay in Puri.

We regret to inform you that there is no room available (full or a part of your stay) for the requested room type and date(s).

Please visit our website to check other hotels for the destination location or other rooms in the same hotel.

We apologize for the inconvinience.

REQUESTED BOOKING DETAILS
[protected]----
No. of Rooms : 1
Arrival Date : 08-Oct-2011
No. of Days : 4 ( Occupancy - 4 Adults, 2 Children)
Room Type : Deluxe Non A/C - 4 Bed

Already made an advance payment?
[protected][protected]
If you have already made an advance payment, it will be refunded to your Credit Card or Bank account within 2 business days. If you want to make another booking, this payment can be transfered to the new booking.

Questions
[protected]
If you have any questions or want to make a new booking, please email us at [protected]@hotelpushpak.com or call our customer service at .

Sincerely,

Reservation Team
HotelPushpak.com (for Hotel Rumani, Puri)
Cell: (0) [protected] / (0) [protected]
Ph:[protected] / 3074333

After receiving the email... I don't tried to book once again.. and I told them to refund my money into my bank account.. and then they send me the another email and i.e is as follows:-

Dear Customer,

This is to inform you that the merchant has initiated the cancellation process for order number HPR[protected] for your transaction on http://www.hotelpushpak.com. This cancellation request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation.

But till today i.e on[protected].. the said amount is not credited into my bank account and I have phoned them several times but always they assure me that the money will be credited into my bank account very shortly.. I have made the booking on[protected] and today is[protected].
Therefore I have lodged the complain before you to solve my problem and oblige thereby.

Thanking you
Yours sincerely
Raju Saha
[protected], [protected]
Netajee Pally
Islampur, Uttar Dinajpur
West Bengal, 733202

Through HotelPushpak.com, while booking roomsat Hotel Prashanth, Trivandrum on 5th August, 2011 ,advance payment of Rs.2400 was deducted by HotelPushpak.com through my credit card. Unfortunately the rooms were not available at hotel for the requested stay period. Yet even after 11 days the advance payment has not been credited to my credit card account while the website says that it will get done within 2 working days. This is ridiculous service from HotelPushpak.com. I have called at their office 4-5 times, but the Customer support executives are not responding to my phone calls & are not giving any concrete answers about credit of my money. Everytime some new person picks up the phone & I had to tell hime/her the whole story again. If the money is not credited to my account within 2 -3 days, I am planning to go to consumer court against HotelPushpak.com.

I booked 4 rooms in a hotel Pratap Regnecy in Nainital thru online Travel Agent "hotelpushpak.com". Booking was made on 17.12.2010 for 2 days i.e. 31st Dec 2010 to 2nd Jan 2010. The Travel Agent had confirmed my booking vide order no. HPR[protected] against which I made advance payment online on 17.12.2010 to "hotelpushpak.com".
But on 29.12.2010 I'm getting calls from the same Travel Agent that my booking is not confirmed as there are no rooms available in the said hotel. I've already made further travel arrangements of Taxi & Ranikhet.
Now at the last moment the Travel Agent is denying the booking.
Pls advice.

I reserved a room at Mohan International Hotel in Delhi via Hotel Pushpak when I was in Goa (reservation HPR[protected]. Immediately after making the reservation I saw online reviews of the hotel which stated that it was not only disgusting and creepy but dangerous: at least one guest had been robbed and the culprit was found to be a hotel employee. My wife was to arrive several hours before me from a different city and I was not going to have her go there alone.
Immediately I contacted Hotel Pushpak by email and instructed them to cancel the reservation. This was within a few minutes of making the reservation. I did not receive a reply.
In subsequent phone calls to Hotel Pushpak, I have been told by the very un-helpful official that I can use the funds as a credit toward future stays, or I "might" get a refund at some unspecified future date. I informed him that I have no plans to return to India. Tonight, December 12, 2010 I was told to call again in January and he "might" refund my money.
This is a pathetic excuse for a business but in my experience all-too-typical of Indians' dealings with foreigners.

I, Santanu Ghosh Roy, Had a booking for two at Hotel Sangeet, Shimla for two days, from 5th-7th Nov-10. i have done this booking through online transaction by an agent named HotelPushpak.com. I have done this booking on 25th Sep-10. I made a advance payment of 1 day room rent of Rs.950/- on 25-Sep-10. My Booking Confirmation No.HPR[protected]. but on 3rd Nov-10 due to health problem i have to cancel the booking, for cancellation i called up HotelPushpak.com and as per their instruction they made my cancellation confirm. and they told me that by next 11 days refunds (after 15% deduction) will made in my credid card a/c. but after 12 days of waiting i again called up HotelPushpak.com but they denied to pay me the refunds. This is totally fraud. i want justice. Please help me.

I had booked a room at Ahmedabad in Hotel Ambassador for my company executives using online services of Hotelpushpak.com. The booking was made in September 04, 2008 for a stay at Hotel Ambassador on 21/10/08. I tranferred Rs.1200 vide cheque number 485436 dated 05/09/08 drawn in ICICI Bank account to Hotel Pushpak Account Number[protected] ICICI Bank, Bhubaneswar.
The booking details are: Booking #: HPR[protected] Pin: 6920. The person who was in charge of booking was Mr.Avinash Specialist, Booking - Hotel Ambassador Cell Ph. (0) [protected] Phone[protected] / 2311654.
When my executives reached Hotel Ambassador, they were told that Hotelpushpak.com has not paid the amount. My executives had to pay cash for their stay. When I contacted Hotelpushpak.com the next day, I received very poor response. Since then I have called about 50 times to their officein vain and I am yet to receive the refund. I am lodging a complaint so that others do not lose their money like me.
Narendran- Senior Sales Officer, Guindy Machine Tools Limited, Chennai.

I had online booked Hotel Snowlion Homestay, Darjeeling through hotelpushpak.com on 26Th August 2008 For 22nd Oct 2008. Hotel booking number is HPR[protected]. I have paid advance payment of Rs. 3000/- out of total payment of Rs. 3300/-to hotel pushpak through credit card. Due to some unavidable circumstance I had to cancel this booking on 18Th October 2008. Before cancelling I telephoned the hotelpushpak staff & asked about the refund policy. I was told that since I was cancelling the booking before 48 hours, there will be deduction of 15% & rest amount shall be refunded. I cancelled the booking online after confirming the refund policy on internet site. A cancellation window pop up on sreen stating that booking successfully cancelled. It gave me cancellation confirmation #HPR-CANCEL-12863 & I was intimated that Rs. 495 cancellation fee charged to my booking & balance amount of Rs. 2505 will be refunded to my account within 20 business days.After this even after repeated reminders to the hotel through email & telephonic call, hotelpushpak has not refunded me the amount.