Comments
Yamaha — regarding no proper response
Sir,As I am the resident of Patancheru and i own a YAMAHA R15.i hav been to the pearl yamaha showroom located at bheeramguda for four to five times for the spares parts and for changing of tyres etc etc...
but the showroom guys never response positively they simply says its not available and should visit the kondapur showroom.So i kindly request you to take a immediate action regarding the lazyness of the showroom guys.
Thanking you in anticipation.
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
I S.Rajshekhar own a vehicle of reputed brand YAMAHA MOTORS. I bought YAMAHA FZ16 on 14th feb 2009 at (sri srinivasa automobiles), opp sbi dondaparthy, VIZAG. And almost all my free servicing has been done to my vehicle and I am left with 1 free service coupon, as still my bike has a warranty period, and on 24st October 2009 the bike suddenly stopped at night, as the following day is 25th oct 2009 fall on Sunday so with the help of showroom mechanic (Srinu) on Monday 26th oct I have given the bike to check the complaint. And it turned to be wiring defect and totally the wiring kit and the speedo meter panel got spoiled. Mr. V. VENKAT (service manager) did not handled the case properly and said warranty will not be given and had to pay RS 3500 and take the wiring and new panel, and also said even the battery should be changed and have to pay for that as well, and the tie up with AMCO normal battery is given to my bike at the time of purchase and still the battery is under warranty and said will not be given by them as well and when we asked for the dry cell as given to other bikes but MR. Venkat said will try and adjust that battery its still working. The service engineer is least responsible towards the customer queries and said that he is not suppose to escalate this issue to the company. And before 24th oct jus 1 week before my free servicing has been done and I say that due to inefficiency of the staff and I consider MR. Venkat is the least responsible person working for a reputed company YAMAHA MOTORS. So I request to take this issue to be escalated to the RND (research and development) department to look into the problem to avoid such cases to come across in future, and I am sending you the attached photos of the wiring and looking foreword for the solution and the bike should be delivered as soon as possible, can mail to my mailing address or call me on my mobile number: [protected]. And I am waiting for the reply and the next action to be taken by YAMAHA MOTORS and not the dealer.
Thanking you,
Yours faithfully,
(RAJ SHEKHAR SINGURU)