Yamaha Fazer Bike — Regarding the servicing and quality problems i faced

 
4 Reviews
Rajahmundry, East Godavari District, Andhra Pradesh, India
 Davood Khan
Dear sir, My name is P.Davood Khan,and i have bought Yamaha Fazer on October 2011. And from the date of purchase i bring for the service in every intervals without any fail to your Showroom at Rajahmundry. For every service i am giving my problems which i faced while im driving, and they have charged for it. But the complaint which i described is comes again with in the short term from the date of previous service .For example a sound coming from the front wheel when it is in running, and when i raised this complaint they changed the front wheel bearings, and with in a short period from the replace of bearing the sound starts again. So i given bike for service again and they said that sound will occur if any dust particle goes,and i asked that so why you people changed my previous bearings and charged for that.And i didn't got a proper answer from that servicing guys for my question.And i stopped raising that problem on that day and managing by filling that area with some oil,even now also i am getting that sound problem nearly from 8months. Coming to the other problem battery complaint My battery stops working just after completion of warranty period i.e., nearly 15 days after the warranty period. I took my bike servicing on the next day for this complaint and your company people given me reply as that "your warranty was exceed before 15 days so this does not cover under warranty", So i asked for some other mechanic for battery replacement at outside the showroom and they seen the present battery condition that it was never cleaned and never kept some anti rust liquid on that terminals when given for the servicing. So for this reason the batter life was decreased and it is now in the condition to replace the battery. They people are not doing the service properly even i pay for it. And coming to the other problem the Tyre of my vehicle, i didn't get it for 1 years also and the Tyre was getting damaged one portion of the Tyre. And i asked this question for your company service people and i got the answer as " All the fazer Tyres are like this only, they are getting damaged in one portion and finally burst one day.So you have to change the Tyre immediately and it cost about Rs.3500/- So i don't want to blame that guys about the Tyre because it depends on the bike running. Please properly maintain the quality factor and please engage the proper efficient guys in servicing stations. I have to bring this complaints to you as before only but i didn't think about this complaint form in online.If you do not believe me, i will send you a soft copy of my servicing records if you revert for this mail.I think that you will take the necessary action regarding my complaints. Thanks & Regards, P.Davood Khan, C&I Engineer, PESPL 110CCPP, Ph. 91 [protected]
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Please suggest this my friends for not to repeat this problems again and again.
Dear Sir,

Thank you for writing us. Your Customer complaint number is IC-07089-K1S0

We will respond to you within 48 working hours. Please ensure your Name, Contact Number and the Feedback Number is mentioned in all your communications with us in order to ensure faster resolution.

You can also contact us at the Customer Toll Free Number:[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
You are requested to add the following email address to your Address Book: [email protected]
Dear Sir,

Your complaint has been closed on 4th-Sep-2013.We thank you for providing your valuable feedback. We value your inputs and necessary actions have been taken to meet your concerns.

We understand and sincerely apologize for any inconvenience we have caused to you.
If you have any further queries, please feel free to contact us at[protected]

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    Yamaha Fazer Bike - Regarding the servicing and quality problems i faced