| Address: | Kozhikode, Kerala |
I bought the new yamaha fazer on 18th march 2010. During the drive i felt scarcity of air in the rear tyre. And i noticed that the rear wheel pressure is lowering on each ride for more than 50kms to 15mm pressure. I reported this error to APCO YAMAHA CALICUT during my second service. On inspection they found a small bend on the side of the rear alloy wheel and asked me to claim the insurance for that. I am asking you that "is this the manner to treat the customers"? I am a nurse and my use of the bike is limitted. And i ride my bike very safely and cautiously. I had mailed to YAMAHA BACK OFFICE twice with the same complaints. Even though i received a feedback that the yamaha customer service executive will contact me.. NONE of them called me..I appreciate this service provided.Latter the officials from yamaha told me it wont cause further damage and so i can use the bike and only thing that i should do is to refill the air on each 100 kms. I went on doing the same. Now just within 1 year the rear wheel tyre blasted on last week and Thanks to God Almighhty that i am still alive. In this occaassion i deeply convey my deep gratitude and sincere thanks for yamaha for all the above helps..
Thanking you,
STEVE MOSES
YAMAHA FAZER
KL 11 AE 8415
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