[Resolved] Yamaha Fz 16 — COMPLAINT AGAINST DEALERS

[Resolved] Yamaha Fz 16 — COMPLAINT AGAINST DEALERS

K KIRTI mittal from Lucknow, Uttar Pradesh

My name is Rajeev Mittal i bought a FZ-16 motorcycle from your dealer northern motor on[protected]. but now i m facing a problem that i had got my gear lever spring broken an when i visited your dealer they said we dont have that spring we can make it arrange in 2 to 3 days spring value to be rs 15/- and labour cost to be rs 100/-. I dont understand now how to make my motorcycle run in such a condition hence i visited your other dealer green automobiles firstly they said they had the spring but when they saw my booklet they said why do you get your bike serviced from other dealer i replied its near to my home and they also told me to get the bike repaired form the same dealer then i said they dont have the spring in their stock then to this they replied then we also dont have the spring and started chatting to the other customer i was just looking like a fool at that time. Is this the kind of dealers u have i request u to have a look on them. and if possible kindly get my bike repair as soon as possible. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

dcthomson

from Pune, Maharashtra

My name is D.C.Thomson from KALPAKKAM working in Department of Atomic Energy. I bought a FZ16 motorbike from Sivaraj Karthik Enterprises, PONDICHERY on 05/02/09. within 6 months my rear tyre has got crack all around the bottons in right side, often i used to check the air pressure.I complaint through phone and by person to the dealer about the tyre, they had taken the photos of the tyre and told me that they will mail to YAMAHA and MRF company for warranty, and also told that every month MRF service engineers will come to yamaha service center that time we will call u and u can come and show ur tyre. but YAMAHA dealers had never called me, i only always call them but there response was very poor.then june 5th i went for service that time they taken the tyre and give to MRF dealer for warranty. after 1 week they told that ur tyre has been rejected because it has 2 punctures, so v wil never give replacement. the 1st puncture was with in 1 month of the purchase and the other was on may 2010 only.. this was not my mistake, i was telling for 6 months if they had taken action when i complained i would have got warranty on my tyre but now it is not got, this is because of YAMAHA dealer only...

Around 25 days i am going to office with my friends bike only.

Then the mileage is also very poor. Service also very poor.
I kindly request u to take step for this as early as possible.