[Resolved]  Yamaha Fz 16 — NO RESPONSE FROM COMPANY NOWHERE TO GO

My name is Rajeev Mittal i bought a FZ-16 motorcycle from your dealer northern motor on[protected]. but now i m facing a problem that i had got my gear lever spring broken an when i visited your dealer they said we dont have that spring we can make it arrange in 2 to 3 days spring value to be rs 15/- and labour cost to be rs 100/-. I dont understand now how to make my motorcycle run in such a condition hence i visited your other dealer green automobiles firstly they said they had the spring but when they saw my booklet they said why do you get your bike serviced from other dealer i replied its near to my home and they also told me to get the bike repaired form the same dealer then i said they dont have the spring in their stock then to this they replied then we also dont have the spring and started chatting to the other customer i was just looking like a fool at that time.

Is this the kind of dealers u have i request u to have a look on them. and if possible kindly get my bike repair as soon as possible.

rajeev mittal


THIS IS IN REGARD TO MY COMPLAINT DATED 2-2-2010 AFTE 2 DAYS PASSED STILL I M WAITING FOR COMPANY EXECUTIVE CALL TO GET MY BIKE REPAIRED. SIR MINE IS A FIELD JOB AFTER TWO DAYS SITTING IN HOME SHOULD I LEAVE MY JOB OR SELL MY BIKE IF COMPANY CANT EVEN CHANGE A SMALL PART OF IT. IS THERE NO HOLD ON DEALERS OF THE COMPANY WHO REFUSES TO PROVIDE AFTER SALES SERVICE DESPITE HAVING ALL MEANS(ONLY BECAUSE THE BIKE WAS NOT PURCHASED THROUGH THEM OR EARLIER SERVICED THROUGH THEM) IS THIS A QUALITY OF YAMAHA FZ 16 EQUAL TO CHINESE PRODUCT SOLD IN INDIA.

USE AND THROW
ALL MY IMPRESSION AFTER FIRST LOOK OF THE BIKE GOT SHATTERED WITH BIKES PERFORMANCE* AS WELL AS ITS LACK OF AFTER SALES SERVICE.

FIRSTLY I FACED A STARTING PROBLEM
SECONDLY I FACED THE SPRING PROBLEM

SO YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER ANS SOLVE IT AT THE EARLIEST.