[Resolved]  Yamaha Fz - S — Manufacturing defect - Not rectified

Address:

Chennai, Tamil Nadu

Hi Sir,
I bought the Yamaha FZ-S Sunset red(TN22 CJ3268) from Bikerz - Yamaha, Chrompet. After buying the bike i found that there is some problem with the front wheel of the bike, the front wheel is not rotating freely . It is getting struck at a particular place. I took the bike to service station after inspection they told the problem is with the disc plate and it will not be covered under warranty . After further inspection they told the problem is with the front wheel also. Also the Warranty is not available for wheel. So they told we will claim for insurance. After one month of these very slow unsatisfied process finally the insurance surveyor surveyed the bike and told this will not be covered under insurance since there is no physical damage.Now i am out of options . After buying the bike by paying full cash, now they are telling to spend another Rs.10000 to change all the faulty parts of front wheel. This is a manufacturing defect. The customer service and the way they respond to the customers is the worst that i have seen in my life. My bike is with the service station for the past 2 weeks and they are not responding to my queries with proper answers, most of the times they are ignoring my calls. Before buying the bike Yamaha representative's are telling sir to us , but after buying the bike they are making us to say sir sir and beg to them. They are giving very irresponsible answers like 1 of 1000 bikes are having problem, but they are not understanding only 1 bike is what we buy and we expect it to be good.This is my dream bike.(After saving my first 8 months of my salary i bought this bike). Why you(Yamaha) guys not understanding our feelings. After buying the bike i have visited the service center for about 20 days for this problem by putting permission to my office in just 2 months. Really unsatisfied by the service. Please help me on this issue, and also make sure it doesn't happen to others. All the vehicle should be Pre-inspected by Yamaha representative , make sure you(Yamaha) do it properly and avoid these kind of problems in future.