[Resolved]  Yamaha / Fz - S — Worst Customer Service

Address:Chennai, Tamil Nadu

I have not seen such a worst Servicing center like Yamaha Service center in Thoraipakkam, Chennai. I went to change Brake Lever and have a water wash. I was asked to wait in customer lounge for an hour. I waited but no one ever cared about the service to my bike. After waiting for 1.30 hrs, I was shocked to see that my bike was still in the place where i left. And I saw many customers shouting at the mechanic for their worst service. The Yamaha people didnt care about their shoutings and started showing hands to other people for their mistake without caring to rectify the mistake. The Worst case happened was, the Yamaha Dealer ( Owner) arrived and saw the shoutings of customer & he started shouting at the customers by asking them to wait. I didnt expect that a world class Two wheeler manufacturer like Yamaha can treat their customers like that. Very worst service by YAMAHA. Each and every customers are complaining and not willing to take their bikes back. At the last, My bike was not washed properly. And the Yamaha people took 3.5 hrs for just washing my bike.... I didnt expect this from YAMAHA.
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Aug 13, 2020
Complaint marked as Resolved 
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ya
i very much agree with you.I bought a bike (Yamaha fz-s) from there because it was very near to my house n office.But it was a bad decision.There servicing is really pathetic.
They will note all your problems but correct none.I had problems with my shock absorbers and gear shifting but after telling them for two servicing they haven't corrected that till yet.Very poor.And the owner comes and shouts at you as if he is doing a charity and giving you the bike for free!!!
they are very courteous till u buy the bike but after that they don't even notice u..almost 80% ppl that have bought bike from there have the same complaint.
can ne1 suggest a service center in Chennai for Yamaha were they actually do good Servicing!!!

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