[Resolved]  Yamaha Fzs — very poor service

Address:

Chandigarh, Chandigarh

I bought this new motorcycle in 2009 march from EM PEE MOTORS Chandigarh . . Till then I never got a satisfactory customer service , Specially if I see the first time I went to these con's .Anyway ! I did lodged the complaint after vwhich I did got the call from the sales department of YAMAHA & i WAS ASKED TO GO TO THE DEALERSHIP BUT THEIR RESPONSE WAS WORST THAN THAT . Well ! Iwas sent various SMS to get some parts changed free in the clutch system under some Recall programme by the company but for that also I was refused by the manager of EM PEE MOTORS Chandigarh ( SARDAR JI ) Who address himself as a Airforce officer but is a uncompetant professional who deserve no place in a reputed company like Yamaha .I spent a long period in U.S but never came across such a customer care . As a result I gave up going to the dealership & get my motorcycle from a private mechanic . THIS TIME I BROKE THE FOOT REST WITH THE GEAR SHIFT LEVER & WHEN I WENT TO BUY THE REQUIRED PART AS IT IS NOT AVAILABLE IN THE MARKET , THE SAME MANAGER OF EM PEE MOTORS Chandigarh REFUSED TO SELL THE PART SAYING THAT I CAN GET IT CHANGED IN THEIR AGENCY & NO COUNTER SALE MOREOVER REFUSED TO GIVE THIS IN WRITTING & TOLD ME TO DO WHATEVER I CAN . Do the needful to change this corrupt system atleast for the reputed name of YAMAHA MOTORS .