CompuIndia — power cord of monitor was missing

Address: Chennai, Tamil Nadu, 600009

My order no[protected] was ordered on 4th sep 17 and it was delivered on. 06th sep 17.in that power cord of the monitor was missing which i complained to compuindia on 06th sep 17. I was told to contact dell customer care which i did on 07th and they said they will take up the matter and resolve, will update me on email and mobile but did not get any reply. On 11th i contacted dell again they will escalate the issue and find out, will update me on mobile and email but no reply. On 12th i again contacted dell this time they say, they contacted compuindia and said compuindia has delivered power cord along with the system, which i did not receive and informed same to dell for which i am wasting my time all these days. Now they say will talk to compuindia and try to resolve. As for my experience i srrongly suggest please do not buy dell products through compuindia as they are not worried to resolve the issue inspite of mailing them so many times they just pass it to dell, who have no control on compuindia. Will update on this platform if any positive response comes from compuindia or dell
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CompuIndia customer support has been notified about the posted complaint.
Sep 19, 2017
Updated by Vinodh Kumar Gandlapalli
Today is 19th till now nor Dell or compuindia is taking any responsibility to provide me with the power cord when contacted support Dell says they have power cord and compuindia says they are only shipping partner to Dell they don't have any responsibility in view of this I suggest customers to by things like this from show room or other sites rather than ordering online through compuindia, previously I made purchase through Amazon etc when ever this kind of issue arise they immediately respond not like this.if any positive outcome is there will update.
Oct 03, 2017
Updated by Vinodh Kumar Gandlapalli
Finally no response from compuindia and I strongly suggest you not to buy and products from compuindia as they don't respond after delivery and tomorrow if you buy any item there are 100% chances u will receive empty box and compuindia will not take any responsibility.
 
2 Comments

Comments

I recently ordered and recived a battery from compuindia I want to return it as it is not responding order no[protected] .please respond to me as your telephones are saying busy all the day .

I booked the Dell Laptop through online booking from Dell Direct but Compuindia only online partner does not deliver because o[censored]nknown reasons .I wanted to get delivery by Saturday 2nd Dec 2017 on 6 month EMI option of SBI Card.

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