CompuIndia — Received broken laptop after 14 days

Address:	793003
Website:	www.compuindia.com

Dear Sir,
Kindly note the following which is self explanatory. Kindly intervene.


To Compuindia.com

It is with great disappointment I inform you the following.
I ordered for a Dell Laptop (Inspiron 15 3543: 5th Gen Intel I5 etc: order no[protected] on June 11, 2016. The laptop has been received by me this morning from Latumkhra Post Office, Shillong. I was really surprised to note that the packaging was very poor, the outside carton was crumpled and torn at places. Even the inside packing was torn at one or two places. But the real blow came when I saw the laptop dented, bruised and deshaped in the right hand side where the charging indicator light was there. I tried to charge it or to switch it on. But to no avail, even after two hours of keeping the laptop connected with a power source, the laptop did not come alive.
Please try to understand my condition.
I got the system after 13 days against a time of seven days promised by you.
The laptop came to be dented and broken.
I made a full payment of Rs. 46690/- while ordering.
Now I am at the mercy of your consideration. It is really so much disheartening and disturbing and not at expected from a company like DELL.
I request you to kindly sort out the matter by one of the following.
Please arrange to refund my money immediately and take back the laptop.I am badly in need of a laptop, so that I can purchase it from the local market.
Or else replace it with a good one in 3-4 days time either from a local market or from your place; please ensure that this time the laptop packaging and transportation is proper and the laptop is of same specification.
Waiting for an early reply.
S. K. Tripathy