CompuIndia — received damaged laptop

I ordered a laptop from compuindia website on "18, july, 2018" and i received it on "23, july, 2018" the laptop i received had a manufacturing defect, its plasma screen was broken/display screen.
Its been 24 days i still haven't received a replacement, on "2, august, 2018" i gave the laptop to the ecom exp. Delivery boy to send it back to compuindia warehouse, its 15 days now from the date of "2, august, 2018" i still haven't received any update about the procedure.
On "15, august, 2018", i did received a mail stating "we are expecting the delivery by today (14, august, 2018)", after that i received a mail yesterday "16, august, 2018" that "we will check and update you" but today is "17, august, 2018" and i still haven't been updated by information or mail from compuindia support team.
The retailer of my laptop is
"gng electronics pvt. Ltd.
F-5, shree rajlaxmi logistics park, near police chowki, behind sai dhava, near shangrilla resort, bhiwandi - nashik by pass road, village vadape, thane, maharashtra, india - 421302"
Compuindia isn't putting much attention to my damage,
I request compuindia.com to take a strict action against "gng electronics pvt. Ltd." for delivering such poor products.
I also request the consumers to be aware about the retailer "gng electronics pvt. Ltd."
If i will not be updated by compuindia support team in next 24 hours,
I will have no choice but to file a complaint in consumer court against compuindia about this issue, i request the compuindia support team to check and update me and resolve my issue as fast as they can.
Thank you!
Was this information helpful?
No (0)
Yes (0)
CompuIndia customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Comments

I have purchased a desktop having offer of ₹1000/- if pay through paytm, I have followed all terms and purchased a desktop on 13 july from compuindia by order no.[protected]. but till today I haven't received cash back. Pl resolve my problem otherwise I will go to consumer form.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CompuIndia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    53
    Pending
    0
    Resolved
    18
    CompuIndia Address
    Plot# 59, C/o YCH logistics Pvt Ltd, Maheshwari Nagar, Mahadevpura, Whitefield Main Road, Bangalore, Karnataka, India - 560048
    View all CompuIndia contact information