CompuIndia — received damaged laptop

I ordered a laptop from compuindia website on "18, july, 2018" and i received it on "23, july, 2018" the laptop i received had a manufacturing defect, its plasma screen was broken/display screen.
Its been 24 days i still haven't received a replacement, on "2, august, 2018" i gave the laptop to the ecom exp. Delivery boy to send it back to compuindia warehouse, its 15 days now from the date of "2, august, 2018" i still haven't received any update about the procedure.
On "15, august, 2018", i did received a mail stating "we are expecting the delivery by today (14, august, 2018)", after that i received a mail yesterday "16, august, 2018" that "we will check and update you" but today is "17, august, 2018" and i still haven't been updated by information or mail from compuindia support team.
The retailer of my laptop is
"gng electronics pvt. Ltd.
F-5, shree rajlaxmi logistics park, near police chowki, behind sai dhava, near shangrilla resort, bhiwandi - nashik by pass road, village vadape, thane, maharashtra, india - 421302"
Compuindia isn't putting much attention to my damage,
I request to take a strict action against "gng electronics pvt. Ltd." for delivering such poor products.
I also request the consumers to be aware about the retailer "gng electronics pvt. Ltd."
If i will not be updated by compuindia support team in next 24 hours,
I will have no choice but to file a complaint in consumer court against compuindia about this issue, i request the compuindia support team to check and update me and resolve my issue as fast as they can.
Thank you!
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CompuIndia customer support has been notified about the posted complaint.
Complaint comments 


I have purchased a desktop having offer of ₹1000/- if pay through paytm, I have followed all terms and purchased a desktop on 13 july from compuindia by order no.[protected]. but till today I haven't received cash back. Pl resolve my problem otherwise I will go to consumer form.

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