CompuIndia — received part in torn package, part also damaged from inside

harjot_khurana

from Bengaluru, Karnataka

Address:	560043
Website:	www.compuindia.com

I recently placed an order for dell inspiron battery, order number:[protected]. I received it on saturday but the delivery box in which it came was all broken. One could easily access the battery inside and can put any other brand or anything inside the box.

So, i refused to accept it. Gng electronics aka compuindia team are the 3rd party vendor for dell in india for such requests. I contacted them through email support but there is no assurance from them sending the new battery at all. Its been almost 3 weeks since i placed the original order and 2 weeks since i refused to accept the delivery of battery.

Compuindia team's customer support is the most useless and helpless team in india technical companies. Despite of i've already done the payment and customer is waiting for a part for 3 weeks, their responses are very lousy and least customer centric. They have the set email templates to send to you. They responsded saying that we are doing investigation from our end on this case.. But my question is, why are you making the customer wait for your internal investigations. They have confirmed that i have refused the package then why not send the new part and do your investigation at your convenience and not let customer wait.

I warn all prospective dell and compuindia customers, do not buy any dell product because at the end, it will get serviced and taken care of by this pathetic company who will not bother about their customer once you have done the payment...

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CompuIndia customer support has been notified about the posted complaint.

Jan 30, 2018

Updated by harjot_khurana Email Sent to Michael Dell:

Hello Sir,

I would like to Highlight one incident to showcase what level of customer experience, Dell customers are receiving from CompuIndia. They are ruining Dell’s image with their irresponsive attitude unlike Dell.

I will quickly try to summarize the incident as below:
• 16th Jan – placed order for battery on Dell Website, Order number:[protected], paid online.
• 20th Jan – received battery in broken box, battery also seemed to be damaged, I refused to accept and filed the Incident with CompuIndia support and Delivery team
• 20th Jan to 23rd Jan – I got repeated calls from Delivery team, CompuIndia, Shipment team, etc to explain the entire story of what has happened.
• 22nd Jan – I resorted to CompuIndia Email Support as I was not able to connect to their team through Voice channel.
• Since 22nd Jan – till today – There is no proper and customer centric response from CompuIndia team. I have not got any update/call on the progress, all I hear is “We apologize” and “we are working on this”. But they are actually NOT understanding customer’s requirements and urgency. But follow their own processes and let customer wait. All their committed timelines have failed.
• 29th Jan – I get a callback from eComm delivery team that your package has come and told they don’t have the manpower today to send somebody for delivery and wanted me to come and collect the part. When I started enquiring further and got AWB, to my utter surprise this was the exact same torn package which I refused 10 days back. The shipment is still lying with them and has not been sent back. He also agreed that even battery was damaged because of the broken box.
• Today – Still waiting for somebody to assist me

There are numerous complaint and similar incident stories about CompuIndia on the web, they all had the similar Non customer friendly experience from Compuindia.

Request you to please look into this and help in keeping customers faith with Dell, which is for sure at stake because of CompuIndia.

Thanks & Regards
Harjot Singh