Jan 30, 2018
Updated by harjot_khurana Email Sent to Michael Dell:
Hello Sir,
I would like to Highlight one incident to showcase what level of customer experience, Dell customers are receiving from CompuIndia. They are ruining Dell’s image with their irresponsive attitude unlike Dell.
I will quickly try to summarize the incident as below:
• 16th Jan – placed order for battery on Dell Website, Order number:[protected], paid online.
• 20th Jan – received battery in broken box, battery also seemed to be damaged, I refused to accept and filed the Incident with CompuIndia support and Delivery team
• 20th Jan to 23rd Jan – I got repeated calls from Delivery team, CompuIndia, Shipment team, etc to explain the entire story of what has happened.
• 22nd Jan – I resorted to CompuIndia Email Support as I was not able to connect to their team through Voice channel.
• Since 22nd Jan – till today – There is no proper and customer centric response from CompuIndia team. I have not got any update/call on the progress, all I hear is “We apologize” and “we are working on this”. But they are actually NOT understanding customer’s requirements and urgency. But follow their own processes and let customer wait. All their committed timelines have failed.
• 29th Jan – I get a callback from eComm delivery team that your package has come and told they don’t have the manpower today to send somebody for delivery and wanted me to come and collect the part. When I started enquiring further and got AWB, to my utter surprise this was the exact same torn package which I refused 10 days back. The shipment is still lying with them and has not been sent back. He also agreed that even battery was damaged because of the broken box.
• Today – Still waiting for somebody to assist me
There are numerous complaint and similar incident stories about CompuIndia on the web, they all had the similar Non customer friendly experience from Compuindia.
Request you to please look into this and help in keeping customers faith with Dell, which is for sure at stake because of CompuIndia.
Thanks & Regards
Harjot Singh
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