CompuIndia — Refund not initiated even after 45Days

Address:

Pune, Maharashtra

Hi, My brother purchase a laptop from compuindia on 22 july 2015 but unfortunately it was defected, He lodge a complaint to Compuindia. Compuindia said "send the laptop back we will refund the money.". my Brother sent it back and then he was not having the money as well as laptop ... nothing. after receiving the laptop Compuindia said "call Dell and when Dell will generate credit note for them they will refund the money.". My brother then had nothing but to call Dell; there my brother managed to generate credit note for Compuindia (he was almost calling Dell every day.). This process took almost 43 days. Now Compuindia got the credit note from Dell even then Compuindia not refunding the money. Now They said it would take 7-10 days to refund yesterday and today they didn't pick the call at all. and now my brother is worried because Compuindia already broke their promise twice. also now they stopped picking up the calls. It's really heart breaking to see him having a lot of tension; specially because of he had bought it specially for me as Rakshabandhan gift. Please help what should he do ? It seems me; They are not human who works there at compuindia. I am telling you he is really a nice person and cares about SWACH-BHARATH to pay taxes. Thanks, Vaishali