CompuIndia — Refund not received

Address:	New Delhi, Delhi, 110024
Website:	www.compuindia.com

I made a transaction of 39390 on 8th september for a laptop from compuindia but due to some obvious reasons i cancelled my order, i was trying to get in touch with compuindia team but there service is so pathetic no matter how many times i tried there number, i was still not able to talk to any of there executive to know the status. Finally i sent a mail to them and cancelled my order and they confirmed me that cancellation has been done from there end with no cancellation charges and the refund was initiated on 11th or 14th september as per there email, i waited for more than 10 days but am not getting any refund from there side nor am getting any proper response from there side, i had a conversation with one of their senior executive he gave me his words that i will get my refund within next 48 hours (Check attachments).
Now its been more than 20 days am not getting any refund, you dont have any reputation atleast you should maintain dell's reputation.
Give me response as soon as possible.