CompuIndia — Wrong battery received and not replacing

Rashmi Gangwar

from Roorkee, Uttarakhand

Address:	Haridwar, Uttarakhand, 247667
Website:	www.compuindia.com

Some days back i order dell vostro 2520 battery from dell store my order no[protected]. I order because the image online was the same battery i want. the online invoice also mentioned dell vostro 2520 6 cell battery. but when i received the battery was not of vostro 2520 instead it was inspiron14/15 6 cell battery and the invoice bill also says dell inspiron 6 cell battery. when i lodge the complaint about this they say they have send me the same battery of vostro 2520. how could this be possible. the costumer care no is always busy i m trying calling them since 2 days. i am quite frustrated from all this mess. I want my issue to be resolved.

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Comments

DeepakKrishnan

from Bengaluru, Karnataka

Hi RASHMI,

Greetings from Compuindia!!!

Please be informed that based on your request we have cross checked the same with our Dell Tech team & see that the battery that you have received is not compatible with your laptop.
Hence we will take back the product & provide a replacement.

Also be informed that for your location reverse pick up is not possible, hence we need your corporation to ship the product back to us to the address mentioned below:

GNG Electronics Pvt Ltd
C/o YCH Logistics Pvt LTD
#67 Mathiravedu Village
Vellappanchavadi
Chennai, Tamilnadu 600077

And share us the logistic tracking number once sent.

With Regards
Support Team