[Resolved] ShopClues — FRAUDS!! DEAD product delivered, and wants me to replace it myself!! | |||
I had ordered a 16GB Strontium TNT USB pen drive (Code: 65395) from ShopClues, com on 23rd Sept, 2013. The product was shipped by a merchant - KBC Computech somewhere in South Delhi via an especially on time courier service - IndiaOnTime, which took 10 days to deliver a postcard sized packet to Electronic City, Bangalore. On 3rd October, I found that the product I received is not in operating condition. It was DEAD ON ARRIVAL. I contacted the customer care of ShopClues via phone and mail, and the response they give is that I should go all the way some 40kms to a Strontium Service Centre to that I could get it replaced myself. When I told them I am not willing to do that, they say I could go there and get a DOA letter, scan it and send it to them, so that they could consider talking with the merchant for a replacement. Who on earth talks like this? What kind of culture are they being trained at this company? If they can't provide a customer the basic decency of proper service, then why are they still here in the e-commerce competition? First off they send a duplicate/seconds product, and then want me to invest more time and money in getting it replaced?? What the heck?! It's like they're saying "Ok, you got a defective product. Now go help yourself." The basic purpose of preferring to buy online is to avoid the time investment involved in going to a physical store and buying it, right? Worst ever shopping experience at an e-com website, and really pathetic customer care. I hope no one else falls into their trap anymore. This speaks volumes about the organizational culture they follow at ShopClues. They are money-centric frauds selling degraded goods, with no respect to a service perspective. PLEASE REFRAIN FROM GIVING YOUR MONEY TO THESE FRAUDS. Help yourselves, before they themselves ask you to. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ShopClues customer support has been notified about the posted complaint. | |||
6 Comments | |||
Comments
Order Number: 7051135
Product: Strontium TNT USB Pen Drive
Product: Strontium TNT USB Pen Drive
shipment status not received
ordered on 13/04/2015, at present no information about shipment status, reply to me status below Order numbers:- [protected] [protected] [protected]Complaint
My order no is 30699015. I ordered on 21 dec. you send me aluma wallet in damage condition so replace it. It thing is not God for your goodwill.this is very bad experience with me of. Shop clues26%
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We are regretful for the inconvenience caused to you. We request you to share the order details so that we can get this checked and revert with the plausible resolution. For other assistance, write to us at ShopClues.com/support.
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ShopClues Support