Toshiba Canvio 500gb Warranty (Rashi Peripherals) — Rashi Peripherals denied warranty causing damage

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,
I had purchased a TOSHIBA Canvio 500 GB External Hard Disk from Computech and Printech Solutions (email:[protected]@computechprintech.com Phone:[protected])on 08/08/2010. The drive failed to be detected by Windows in September 2012. The drive was then submitted to the retailer and was collected after two weeks. The drive worked fine untill January 2013 when it failed permanently. Then it was taken to Rashi Peripherals Kolkata for warranty services. During the telephonic converstaions with Rashi Peripherals after submission of the drive, they informed me that same material was being returned to them by their Head Office. Upon further inquiry, they confirmed me about repairs done to my hard drive. However, on reaching their office for collecting my hard drive, they showed me some cracks on the hard disk which I had never seen on my hard drive. They blamed me for opening the hard drive which I have never done to my drive which is well under warranty. Also, I never knew how to open such hard disks. They constantly pressurized me to take back my hard drive to which I rejected. On further argument, they started abusing me saying that I had submitted a broken hard drive to them.
Let me clarify that during the past two and a half years o[censored]se, I have well maintained my hard drive, keeping it in a proper casing. But Rashi Peripherals have caused physical damages to my hard drive.
On emailing Rashi Head Office and TOSHIBA, I received a communication informing me that the hard drive is not an original one. I contacted the retailer from which I had purchased the same I was shows their original purchase bill.
On informing Rashi about the same, they claimed that the internal hard disk is illegal.
I JUST CANNOT UNDERSTAND HOW THE DRIVE IS CLAIMED AS "ILLEGAL". CLEARLY, I AM CHEATED BY RASHI PERIPHERALS. I HAVE ALL THE DOCUMENTS REGARDING MY PURCHASE AND ALL THE COPIES OF MY EMAIL COMMUNICATION WITH THEM.

I was harassed mentally and economically as the hard drive is pricey. Also, Rashi Kolkata staffs abused me blaming me for submitting "illegal" hard drive. They told me that they have proofs that the drive was opened, showing some cracks and they mailed me a picture of the hard drive. Also, they showed me the hard drive in their office. I have never seen such pathetic condition of my hard drive, with sticker removed, seal broken and cover cracked etc.
Over email, Rashi Staff Mr. Abhijit Dey ([protected]@rptechindia.com) blamed me for the entire incident, which has incurred monetary loss to me.

I want a proper replacement of my damaged hard drive. Also I want an investigation by TOSHIBA about what exactly caused damage to my hard drive. Finally, I want the Kolkata Rashi Peripheras to apologise for their misbehavior.
TO CROWN ALL, I WANT A REPLACEMENT FOR MY HARD DRIVE AS THE DRIVE IS UNDER WARRANTY AND THEIR WAS NO PHYSICAL DAMAGE NOR ANY ILLEGAL ACTIVITY DONE TO MY HARD DRIVE FROM MY SIDE, AND ITS ENTIRELY RASHI PERIPHERAL'S FAULT.
Regards,
Abhishek Sarkar
([protected])