Concentrix — I am complaining about an interview at concentrix londonderry uk.

Address:	CA, United States
Website:	concentrix.com

To whom it may concern.

I was just recently invited to attend a job interview at concentrix londonderry uk, for a customer service advisor position, which was arranged through reddot recruitment.in the build-up, to the interview, i was provided with templates explaining the nature of the task ahead of me, where i was able to prepare my self for a questionnaire on my experiences with customer services related issues. I was also provided with full instructions on how to prepare for a customer service advisor scenario.

When i arrived at the concentrix call centre for the interview i was greeted by a man who abruptly showed me to the interview room, i had already introduced my self as george and received no reply at this point, which i thought rather strange. Before the interview began i had to ask the man to introduce himself, he then apologised and stated his name was richard.

When the interview started richard mumble something under his voice about a point system that had to be over 49 or so. I honestly didn't know what he meant or why he was confiding in me about this point system. He then went on to ask some questions like, "can you remember when you ever helped someone." in addition, with other questions on my personal goal in life and things that i hold most close to me.

Each time he asked me a question before i could give him an as an answer, i had to inquire if he wanted to know about my experiences with customer service. Where he insisted that it didn't matter he just needed an answer.

I was also ready and willing to take part in a customer service scenario when richard then asked me "what would i be doing on the floor, on a day to day bases." whereas i explain to him to the best of my knowledge, each action needed to perform specific tasks concerned with a customer service advisory role. He then replied very sarcastically; "that is exactly what you'd be doing."

The interview then ended and i was taken to the front desk and shown the door. Today i would like to make a complaint against richard on the grounds of misconduct and malpractice. Furthermore, i was unsuccessful with the job application but when i enquired into how fair people can be in some other call centres and on the way they carried out their customer service advisor scenarios, i do believe that i have been treated unfairly.

I do qualify for this position and have started a new job search.

Yours sincerely

George gormley.