Concept Kart — Warranty claim ignored - concept kart order #ck128663

Om sonawane

from Nashik, Maharashtra

May 29, 2025

Address: Concept Kart, Plot No. D-187, Industrial Area Phase 8-B, Sector 74, Mohali, Punjab - 160055, India

Website: www .conceptkart.com

I ordered the TANGZU WAN’ER S. G Wired IEM from Concept Kart (Order ID: #CK128663). The product stopped working from one side within a few days of delivery.
I contacted Concept Kart through WhatsApp and Email ([protected]@conceptkart.com), sent a proper video proof and order details. It's been over 4 days, and there has been no response.
They claim to provide 10-day replacement for manufacturing defects, which clearly applies to my case. Still, they have ignored all messages and emails.
This is unacceptable. I request urgent intervention and a proper resolution. I will not hesitate to escalate this legally if ignored further.

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May 29, 2025

Updated by Om sonawane I purchased the TANGZU Wan'er S.G IEM earphones from Concept Kart (Order #CK128663). Initially, the earphones were working fine, but after a few days, one side stopped working unexpectedly.

I did not record an unboxing video, but I was using the product properly and did not cause any physical damage. The issue seems to be internal and falls under the warranty coverage.

I contacted Concept Kart through WhatsApp but haven't received any reply yet. Since the product has a 1-year warranty, I request an immediate resolution either a replacement or repair as per their warranty policy.

Please respond urgently. If ignored, I will be forced to escalate this matter.

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Concept Kart

Concept Kart, Plot No. D-187, Industrial Area Phase 8-B, Sector 74, Mohali, Punjab - 160055, India
India

www .conceptkart.com

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