| Address: | Confirm Ticket Online Solutions Pvt Ltd 2nd floor, Indiqube Hexa, HSR Layout Sector 6, Bengaluru, Karnataka 560102 | | Website: | www.confirmtkt.com |
Train tickets were booked through Confirm tkt app and unfortunately trains were cancelled on 25.08.2023 and 29.08.2023. As per confirm tkt sources refund was processed on 29.08.2023 & 01.09.2023 . But It's already been 15 days since Confirmtkt.com has neither processed the refund nor credited the refund amount to my account, I am enclosing the transaction details & bank statement for your reference please.
Moreover, I tried contacting customer care multiple times to solve this issue but they kept assuring me that I can wait and I also mailed the same to CONFIRM TICKET APP support mail id multiple times but they didn’t reply to a single mail id & could not hear anything from you regarding my refund till date and you people are not responding and not processing our refund which is hard earned money. I have raised several requests with Confirmtkt.com, Payu, Twidpay, SBI, HDFC Credit card division (merchants and payment gateway) but no one is responding or giving positive replay.
I got received one replay from Payu which can be seen from attached file, message is as follows.
"We would request contacting the merchant or visit their website regarding order/services or
refund details against the transaction.
Further, if merchant is facing any issue to initiate the refund, kindly inform the merchant to contact PayU."
It is mental harassment that I am not getting any help from any of them.
Was this information helpful? | 
Post your Comment