Convey Clothing Surat Gujarat — No refund after sending wrong product

Address:	Basement, plot no. 12/826/A/1 Westside A/2 eastside, bhavnagri Sheri, Rani talav surat Gujarat 395003
Website:	Instagram handle @anupama_saree26

They have sent a completely different product. They assured a 10 day refund policy but they have neither picked up the return product nor issued a refund. It's been more than 2 weeks now. Fraud company. Lost 2000rs