Coolpad — complaint about handset and service centre

Address:

Mumbai City, Maharashtra

My brother in law mr. Prem pal has purchased coolpad note 5 from amazon on 28 oct and gifted to me. I opened the box on 8th of november and started using handset and found major problem in the handset. Handset mic was not working so opposite person unable to hear my voice. I have submitted it to the andheri east service centre on 11 oct. Its almost 24 days but my handset not repaired till now. They are saying that parts not came from coolpad so it will take time. Very worst service you people are providing. If parts are not available then why not they replace the handset and give new one when phone is under warrenty and purchased 10 20 days before. I will not buy coolpad handset in future and also not recommend others to buy coolpad smartphones. My job no. Is rgjoband/[protected].